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Operations & Empathy

with Vice President of Operations & Service Melissa Schwartz

Melissa Schwartz, VP of Operations and Service for Aramark Refreshment Services, is just as passionate about people as she is about processes.

Melissa Schwartz speaking at the Healthcare Heroes Event in NY.

As a consultant in the Information Technology space, Melissa Schwartz (she/her) was charmed by Aramark from day one. Even from the outside, Melissa knew that the Aramark culture was perfect for her, and she found a way to stay – even after her consulting contract ended.

 

“After a year and a half of being a consultant, I just didn’t want to leave. First, it was the only client I had stayed on with for that long, as normally I would keep moving from project to project, account to account. But I truly loved the people, I felt like I was part of a family, and I felt like I was making a difference every day. So it was really easy for me to have the conversation of ‘hey, I want to come work for Aramark.’”

 

From there, the rest is history. Melissa found a home at Aramark where she could bring the best of herself to the workplace and accomplish incredible things while enjoying the support of her peers and leaders alike. According to Melissa, however, her knowledge of systems and processes was only part of what made her successful. What truly set her apart as she rose through the ranks in her career was her ability to connect with the people around her, selling them on her vision and advocating for the people she leads toward success.

 

“When it comes to getting buy-in for a vision, my number one rule is to walk the walk. It’s walking in the shoes of the people doing the work to understand it at the ground level. So when you are making bigger decisions, you understand the implications of – ‘How will this affect the customer? How does it impact the employee?’ This ultimately opens the door for communication because you’ll get a lot more feedback by sitting in the truck driving between service calls than you can sitting in a meeting just looking at the numbers.  That’s one piece of it. The other component is being an advocate for the team. Whether it’s pushing ahead to say we need better technology or fighting for more resources, it’s trying to be the catalyst of that positive change and not being afraid to push. In a way, I ‘sell’ internally every day to get our people what they need.  You need to manage the message and constantly be promoting their work.”

Throughout her Aramark career, Melissa has lead countless operational overhauls that have revitalized Aramark’s approach to doing business, but that has never distracted her from her passion for giving back and uplifting others. When it comes to leadership, Melissa takes pride in being a mentor to others and, like so many things in her life, has boiled meaningful connections and relationships down to a science.

 

“I think about mentorship relationship almost like your board of directors, right? So I always tell people, set up your board. And on your board, you want to have people above you and peers to connect with. But to me, the most important people on my board are the people ‘below’ me, because they’re the ones that coach me about the mistakes I’m making while I’m making them. If my boss tells me I’ve made a mistake at a quarterly meeting, it’s already too late, right? So I treasure those mentor relationships, not for me helping them as much as they’re helping me. It becomes a two way street.”

 

To hear more about Melissa’s approach to leadership or the support she’s received in her career at Aramark, check out the Q&A!

Immediate Corporate + Field Support Openings

  • Cleveland, OH

    Job ID: REGIO029468

    Regional Account Executive - Cleveland, OH

    Apply
    Apply
  • Erie, PA

    Job ID: REGIO029469

    Regional Account Executive - Erie, PA

    Apply
    Apply
  • Amarillo, TX

    Job ID: SALES029471

    Sales Manager

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

One of the most important things that has helped me in my career is mentorship. I've had incredible coaches throughout my career that have gone out of their way to help me figure out how to make my job easier and I wouldn't be where I am today without them.

— Melissa Schwartz, VP of Operations and Service

Have a listen

Our conversation with Melissa

Aramark Careers · Melissa Schwartz – VP of Operations & Service

Q + A

Hear more from our conversation with Melissa in the Q&A section below.

  • What does being a people leader mean to you?

    I always tell people that managing people is the greatest reward you can get; it is also the most work you will ever do. It's a two-way street. I am a big advocate for my team with high standards for their performance. I build an environment where people want to run through walls for you, but they know what they get out it in return,

  • Have you felt supported at Aramark?

    One of the most important things in my career has been mentorship. I've been lucky enough to have great mentors to tell me hey, you need to go talk to this person or that person and get their buy in. They never been mentors in any formal sense, but I've just had incredible coaches along the way in my career and I wouldn't be where I am today without that.

  • What has convinced you to stay at Aramark?

    You own your destiny here. You're given a long runway but you have got to own it. We’re not the kind of company that says, check all these boxes, and you move ahead. If you own it, you can go anywhere within company. I've spent most of my working years at Aramark because it's the type of company that allows you to grow, develop, make mistakes and try new things.

  • What's your advice for other women in the tech space?

    Number one, I always say don't fight the battle, win the war. At the same time, when you’re asked to do something you don’t love, focus on it as an opportunity to draw on your experiences because I promise you those experiences will come in handy at some point in your career. It might not necessarily be in your job description, but you will draw upon those experiences down the road. And lastly my advice is to embrace fortitude and grit. Do not be afraid to stand up for what you believe in. Aramark has always supported diversity of thinking, and I've been very fortunate to always have a voice. Even when I was an analyst, I felt comfortable that if I had an idea and saw the president, I should share my opinion.

Melissa and her family

Share this story

  • Facebook
  • LinkedIn
  • Twitter

Operations & Empathy

with Vice President of Operations & Service Melissa Schwartz

Melissa Schwartz, VP of Operations and Service for Aramark Refreshment Services, is just as passionate about people as she is about processes.

Melissa Schwartz speaking at the Healthcare Heroes Event in NY.

As a consultant in the Information Technology space, Melissa Schwartz (she/her) was charmed by Aramark from day one. Even from the outside, Melissa knew that the Aramark culture was perfect for her, and she found a way to stay – even after her consulting contract ended.

 

“After a year and a half of being a consultant, I just didn’t want to leave. First, it was the only client I had stayed on with for that long, as normally I would keep moving from project to project, account to account. But I truly loved the people, I felt like I was part of a family, and I felt like I was making a difference every day. So it was really easy for me to have the conversation of ‘hey, I want to come work for Aramark.’”

 

From there, the rest is history. Melissa found a home at Aramark where she could bring the best of herself to the workplace and accomplish incredible things while enjoying the support of her peers and leaders alike. According to Melissa, however, her knowledge of systems and processes was only part of what made her successful. What truly set her apart as she rose through the ranks in her career was her ability to connect with the people around her, selling them on her vision and advocating for the people she leads toward success.

 

“When it comes to getting buy-in for a vision, my number one rule is to walk the walk. It’s walking in the shoes of the people doing the work to understand it at the ground level. So when you are making bigger decisions, you understand the implications of – ‘How will this affect the customer? How does it impact the employee?’ This ultimately opens the door for communication because you’ll get a lot more feedback by sitting in the truck driving between service calls than you can sitting in a meeting just looking at the numbers.  That’s one piece of it. The other component is being an advocate for the team. Whether it’s pushing ahead to say we need better technology or fighting for more resources, it’s trying to be the catalyst of that positive change and not being afraid to push. In a way, I ‘sell’ internally every day to get our people what they need.  You need to manage the message and constantly be promoting their work.”

Throughout her Aramark career, Melissa has lead countless operational overhauls that have revitalized Aramark’s approach to doing business, but that has never distracted her from her passion for giving back and uplifting others. When it comes to leadership, Melissa takes pride in being a mentor to others and, like so many things in her life, has boiled meaningful connections and relationships down to a science.

 

“I think about mentorship relationship almost like your board of directors, right? So I always tell people, set up your board. And on your board, you want to have people above you and peers to connect with. But to me, the most important people on my board are the people ‘below’ me, because they’re the ones that coach me about the mistakes I’m making while I’m making them. If my boss tells me I’ve made a mistake at a quarterly meeting, it’s already too late, right? So I treasure those mentor relationships, not for me helping them as much as they’re helping me. It becomes a two way street.”

 

To hear more about Melissa’s approach to leadership or the support she’s received in her career at Aramark, check out the Q&A!

Immediate Corporate + Field Support Openings

  • Cleveland, OH

    Job ID: REGIO029468

    Regional Account Executive - Cleveland, OH

    Apply
    Apply
  • Erie, PA

    Job ID: REGIO029469

    Regional Account Executive - Erie, PA

    Apply
    Apply
  • Amarillo, TX

    Job ID: SALES029471

    Sales Manager

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

One of the most important things that has helped me in my career is mentorship. I've had incredible coaches throughout my career that have gone out of their way to help me figure out how to make my job easier and I wouldn't be where I am today without them.

— Melissa Schwartz, VP of Operations and Service

Have a listen

Our conversation with Melissa

Aramark Careers · Melissa Schwartz – VP of Operations & Service

Q + A

Hear more from our conversation with Melissa in the Q&A section below.

  • What does being a people leader mean to you?

    I always tell people that managing people is the greatest reward you can get; it is also the most work you will ever do. It's a two-way street. I am a big advocate for my team with high standards for their performance. I build an environment where people want to run through walls for you, but they know what they get out it in return,

  • Have you felt supported at Aramark?

    One of the most important things in my career has been mentorship. I've been lucky enough to have great mentors to tell me hey, you need to go talk to this person or that person and get their buy in. They never been mentors in any formal sense, but I've just had incredible coaches along the way in my career and I wouldn't be where I am today without that.

  • What has convinced you to stay at Aramark?

    You own your destiny here. You're given a long runway but you have got to own it. We’re not the kind of company that says, check all these boxes, and you move ahead. If you own it, you can go anywhere within company. I've spent most of my working years at Aramark because it's the type of company that allows you to grow, develop, make mistakes and try new things.

  • What's your advice for other women in the tech space?

    Number one, I always say don't fight the battle, win the war. At the same time, when you’re asked to do something you don’t love, focus on it as an opportunity to draw on your experiences because I promise you those experiences will come in handy at some point in your career. It might not necessarily be in your job description, but you will draw upon those experiences down the road. And lastly my advice is to embrace fortitude and grit. Do not be afraid to stand up for what you believe in. Aramark has always supported diversity of thinking, and I've been very fortunate to always have a voice. Even when I was an analyst, I felt comfortable that if I had an idea and saw the president, I should share my opinion.

Melissa and her family

Share this story

  • Facebook
  • LinkedIn
  • Twitter

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  • Uncategorized
  • April 19, 2023

    Volunteer

    Volunteers at the Heart of Aramark Building Community

    Aramark dedicates one day each year to a global day of service. On Aramark Building Community Day, thousands of employees from more than a dozen countries volunteer their time, energy, and expertise to service projects in their local neighborhoods.

    Read More
  • March 31, 2023

    Community

    Inspiring and Empowering Women during Women’s History Month

    During Women’s History Month and International Women’s Day in March, Aramark employees organized a packed calendar of events to celebrate women across the company while finding ways to learn from, engage with, and inspire together.

    Read More
  • March 23, 2023

    Career Advice

    Application Tips: Advice from Aramark’s Military Community

    Army National Guard Captain and Aramark Talent Acquisition Partner Edward Dorner shares five job application tips to help you prepare for your next role.

    Read More
  • February 28, 2023

    Community

    Employees LEAD the Way During Black History Month

    To commemorate Black History Month this year, LEAD team members organized, led, and participated in a series of programs and events designed to cultivate Black leaders at Aramark, support community projects, and foster a spirit of belonging.

    Read More
  • February 9, 2023

    Sports + Entertainment

    Double Play: Bringing Hospitality Experience to the College Classroom

    Casey Dowling has made a name for herself in the world of hospitality, leading operations at the oldest baseball stadium in the nation. This spring, in addition to her role at Fenway, she's taking on a new position at a university nearby: Lecturer.

    Read More
  • November 29, 2022

    Community

    A Focus on Indigenous People, Cuisine, & Culture

    To help build and leverage a vibrant workplace inclusive of Indigenous people and to create impactful change throughout the organization and beyond, Aramark employees started the Rising Sun employee resource group to embrace and highlight Native and Indigenous people.

    Read More
Twitter icon

RT @CityYearPhilly: A few weeks ago, our Civic Engagement team partnered with @CareForce to host @Aramark Builds Community Day. Over 150 Ar… — @AramarkCareers

Instagram icon

Training and professional development are key to attracting and retaining top talent, and that`s why we`re proud to announce the graduation of 26 of our Collegiate Hospitality chefs from the #ProChef certification program at @theculinaryinstituteofamerica!⁣
⁣
Hear more from Jack Donovan, President and CEO of Aramark`s Collegiate Hospitality business:⁣
⁣
“The culinary expertise shared by our higher education team is a great point of pride. We applaud our incredible chefs for their dedication to continual learning and to culinary evolution that delights our communities. This commitment is foundational to the hospitality experience on campus.”⁣
⁣
#PursueWhatMatters #LifeAtAramark

12 0
Open
Training and professional development are key to attracting and retaining top talent, and that's why we're proud to announce the graduation of 26 of our Collegiate Hospitality chefs from the #ProChef certification program at @theculinaryinstituteofamerica!⁣
⁣
Hear more from Jack Donovan, President and CEO of Aramark's Collegiate Hospitality business:⁣
⁣
“The culinary expertise shared by our higher education team is a great point of pride. We applaud our incredible chefs for their dedication to continual learning and to culinary evolution that delights our communities. This commitment is foundational to the hospitality experience on campus.”⁣
⁣
#PursueWhatMatters #LifeAtAramark

Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣
⁣
Read more on our #LifeAtAramark blog at the link in our bio! ⁣
⁣
#MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

7 2
Open
Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣
⁣
Read more on our #LifeAtAramark blog at the link in our bio! ⁣
⁣
#MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣
⁣
In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣
⁣
Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣
⁣
“These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣
⁣
#LifeAtAramark #EarlyTalent #PursueWhatMatters

6 0
Open
Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣
⁣
In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣
⁣
Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣
⁣
“These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣
⁣
#LifeAtAramark #EarlyTalent #PursueWhatMatters

Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣
⁣
Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣
⁣
#AramarkRisingSun #LifeAtAramark #PursueWhatMatters

16 1
Open
Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣
⁣
Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣
⁣
#AramarkRisingSun #LifeAtAramark #PursueWhatMatters

Meet Chef Josh Ingraham! He`s making hearts (and stomachs) happy at @clevelandclinic⁣
⁣
Chef Josh`s legendary faux crab cakes were just named one of Food Management`s 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣
⁣
#WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs

19 1
Open
Meet Chef Josh Ingraham! He's making hearts (and stomachs) happy at @clevelandclinic⁣
⁣
Chef Josh's legendary faux crab cakes were just named one of Food Management's 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣
⁣
#WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs
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ABOUT ARAMARK

Aramark (NYSE: ARMK) provides food, facilities, and uniform services to millions of people, in 19 countries around the world, every day. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

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We are committed to an equitable workplace engaging our employees and building trust in an environment where we value differences.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable federal, state or local law. Learn more about your workplace rights here.