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Maintaining a Healing Environment

with Resident District Manager Mike Smucker

Mike Smucker, Resident District Manager in our Healthcare line of business, takes pride in serving alongside healthcare practitioners, managing a number of facilities and leading passionate teams to success.

Mike Smucker, Resident District Manager

Mike Smucker (he/him) has a hands-on approach to his work, and takes pride in being a part of the healing environment that impacts customers, patients, and families every day. With years of custodial experience himself, he is uniquely equipped not only to maintain healthcare facilities, but to empathize with the people he leads as well.

 

“I started out as a housekeeping supervisor or assistant manager in a long-term care retirement village, and I’ve always been intrigued with the technical aspect of it. You know, the pH of floor refinishing, what chemicals to use and how they work, the science behind our business always intrigued me. And that’s helped me to really become a subject matter expert, while at the same time managing people and empowering them to do the same. In fact, this past winter, we had about a foot of snow drop in a 24-hour period, and we had about 20 call-offs. And I said, hey, let me hop on the auto scrubber. So I rode the machine around the hospital for a couple of hours. The ability to do that helps me remember how difficult the work our employees do is and helps me further engage them in the process.”

 

The experience of working in healthcare, however, is unlike any other. While working alongside healthcare providers and practitioners, Mike and his team find themselves on the frontlines with opportunities to make an impact around every turn.

 

“In healthcare, we have patients that come in by the dozens, by the hundreds, by the thousands, and we have the opportunity to make a positive impact on every one of them. You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? The critical piece that we play in support services, and in being there and supporting with that network, really drives society, drives people, and drives our love for our work, and we’re fortunate enough to play a part in that each day.”

While the work can be incredibly rewarding, there is no question that it can be challenging at times. Mike and his team have faced situations that facilities/custodial professionals would never encounter outside of the healthcare environment. Through committed leadership and passionate teamwork, however, Mike and his team are more than equipped to tackle those challenges and make a positive impact when people need them most. Mike recalls a moment in his career when he saw his people – an Aramark as a whole – at their best and their bravest.

 

“On Valentine’s evening in 2008, I was about to head home and take my wife out for dinner, and then we got these urgent calls that the ambulances were on their way. There was a shooting on the NIU Campus, and I’ll never forget the horrifying sight of our emergency room being inundated with kids with gunshot wounds, the amount of cleanup that was needed, and the emotion that was pouring through us all. At the same time, however, it was amazing to see our team members saying ‘I will stay and I will help clean this and I will care for this. I’ll bring the supplies where needed.’ Staff and leaders even came from other Aramark accounts to help. Yes, it was a catastrophe, but we were in it together. That outpouring of community and people to care for these individuals and families really just shows the value of why we’re in this business and how we can really step up to action.”

 

To hear more about Mike’s responsibilities as Resident District Manager, working at a hospital, or what makes Aramark a special place to work, check out his Q&A or Soundcloud clips!

Immediate Facilities Openings

  • Valley, AL

    Job ID: 445370

    Laundry Worker - East Alabama Medical Center-Lanier EVS

    Apply
    Apply

  • Mckinney, TX

    Job ID: 428916

    General Utility Worker - BSWH McKinney EVS

    Apply
    Apply

  • Mckinney, TX

    Job ID: 431908

    Patient Service Ambassador - BSWH McKinney EVS

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? We're a part of that healing environment in the hospital, and we are fortunate to play that part every day.

— Mike Smucker, Resident District Manager

Have a Listen

our conversation with Mike

Aramark Careers · Michael Smucker – Resident District Manager

Q + A

  • What makes working in healthcare meaningful for you?

    We have the opportunity to make a positive impact on individual patients. I love to instill that passion with our team members as they're in a morning huddle for the day and remind the entire team why we're here in health care. The patient is going to get words from their doctor that might change the rest of their life and the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? We get to go into rooms where there are moms are with their newborns for the first time. And we get to be one of the first people congratulate them as well. The critical piece that we play in support services, and in being there and supporting with that network, really drives drives our people and drives our love for our work. At one of our facilities, we celebrate with patients when they go home after being healed from COVID. The hospital plays a song and we're part of that healing environment, in the hospitals that can can positively care for these patients and send them on and, and we're fortunate enough to take and play a part in that each day.

  • What impact does your staff get to make on patients?

    When it comes to our staff, the word hero is not an overstatement, they come to work each day even through COVID. We've got banners around the facilities that say that and we remind them in the morning huddles when they're coming in, whether it's through a foot of snow, or just a regular day to really put on the uniform and go to work. They're all heroes that make a positive difference. And we get the letters from families, recently our housekeeper on one of our floors at a hospital got one. The patient said, "I couldn't have my family members visit me due to COVID, but this housekeeper was my family while I was there." She was battling a cancer diagnosis and this housekeeper spoke with her and shared kind words with her every day, and really made a huge impact and that patient.

  • How do you approach growing your team?

    Within my network, we have an assessment across the hospitals, and we meet at least twice a year. We look at our talent within our region, within our hospital system to consider which hourly staff members or salaried managers are ready for further development. I challenge the leaders to take ownership for their own growth. I'm not going to invest in developing you if you just sit there. You need to schedule that time with your mentor, you need to be able to understand where your strengths are, where your weaknesses are, what you need to develop and what you need to build upon. You need to be able to hear the feedback from people in higher level positions that can give you that constructive criticism, and I challenge each of my managers to really continue to work through those milestones of development. I want them to be ready for that next level successfully.

  • Why is healthcare a good industry to get into?

    Healthcare as a whole is somewhat recession proof because people still need care. There are still financial drivers, of course. We want to be more efficient and productive and innovative. But we have the opportunity to be on the forefront of that to bring innovation, to bring those cost savings in a dynamic that's going to continue to grow. In my 22 years of experience in healthcare, I have seen innovations grow leaps and bounds, whether it's just the string mop that somebody used to use on a floor to now it's a microfiber process that is able to clean more efficiently and more quickly with robots moving down our hallway cleaning the corridors. What is the potential in the future? Who are the great minds that that can come into this business that can bring those questions of why are we doing it this way? Or can we do it this way? And how about this for an innovative idea, and just bring those tools and recommendations and fresh eyes to our business that can really drive us forward. We're in outstanding company within Aramark.

Mike and his facilities team

Share this story

  • Facebook
  • LinkedIn
  • Twitter

Maintaining a Healing Environment

with Resident District Manager Mike Smucker

Mike Smucker, Resident District Manager in our Healthcare line of business, takes pride in serving alongside healthcare practitioners, managing a number of facilities and leading passionate teams to success.

Mike Smucker, Resident District Manager

Mike Smucker (he/him) has a hands-on approach to his work, and takes pride in being a part of the healing environment that impacts customers, patients, and families every day. With years of custodial experience himself, he is uniquely equipped not only to maintain healthcare facilities, but to empathize with the people he leads as well.

 

“I started out as a housekeeping supervisor or assistant manager in a long-term care retirement village, and I’ve always been intrigued with the technical aspect of it. You know, the pH of floor refinishing, what chemicals to use and how they work, the science behind our business always intrigued me. And that’s helped me to really become a subject matter expert, while at the same time managing people and empowering them to do the same. In fact, this past winter, we had about a foot of snow drop in a 24-hour period, and we had about 20 call-offs. And I said, hey, let me hop on the auto scrubber. So I rode the machine around the hospital for a couple of hours. The ability to do that helps me remember how difficult the work our employees do is and helps me further engage them in the process.”

 

The experience of working in healthcare, however, is unlike any other. While working alongside healthcare providers and practitioners, Mike and his team find themselves on the frontlines with opportunities to make an impact around every turn.

 

“In healthcare, we have patients that come in by the dozens, by the hundreds, by the thousands, and we have the opportunity to make a positive impact on every one of them. You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? The critical piece that we play in support services, and in being there and supporting with that network, really drives society, drives people, and drives our love for our work, and we’re fortunate enough to play a part in that each day.”

While the work can be incredibly rewarding, there is no question that it can be challenging at times. Mike and his team have faced situations that facilities/custodial professionals would never encounter outside of the healthcare environment. Through committed leadership and passionate teamwork, however, Mike and his team are more than equipped to tackle those challenges and make a positive impact when people need them most. Mike recalls a moment in his career when he saw his people – an Aramark as a whole – at their best and their bravest.

 

“On Valentine’s evening in 2008, I was about to head home and take my wife out for dinner, and then we got these urgent calls that the ambulances were on their way. There was a shooting on the NIU Campus, and I’ll never forget the horrifying sight of our emergency room being inundated with kids with gunshot wounds, the amount of cleanup that was needed, and the emotion that was pouring through us all. At the same time, however, it was amazing to see our team members saying ‘I will stay and I will help clean this and I will care for this. I’ll bring the supplies where needed.’ Staff and leaders even came from other Aramark accounts to help. Yes, it was a catastrophe, but we were in it together. That outpouring of community and people to care for these individuals and families really just shows the value of why we’re in this business and how we can really step up to action.”

 

To hear more about Mike’s responsibilities as Resident District Manager, working at a hospital, or what makes Aramark a special place to work, check out his Q&A or Soundcloud clips!

Immediate Facilities Openings

  • Valley, AL

    Job ID: 445370

    Laundry Worker - East Alabama Medical Center-Lanier EVS

    Apply
    Apply

  • Mckinney, TX

    Job ID: 428916

    General Utility Worker - BSWH McKinney EVS

    Apply
    Apply

  • Mckinney, TX

    Job ID: 431908

    Patient Service Ambassador - BSWH McKinney EVS

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? We're a part of that healing environment in the hospital, and we are fortunate to play that part every day.

— Mike Smucker, Resident District Manager

Have a Listen

our conversation with Mike

Aramark Careers · Michael Smucker – Resident District Manager

Q + A

  • What makes working in healthcare meaningful for you?

    We have the opportunity to make a positive impact on individual patients. I love to instill that passion with our team members as they're in a morning huddle for the day and remind the entire team why we're here in health care. The patient is going to get words from their doctor that might change the rest of their life and the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? We get to go into rooms where there are moms are with their newborns for the first time. And we get to be one of the first people congratulate them as well. The critical piece that we play in support services, and in being there and supporting with that network, really drives drives our people and drives our love for our work. At one of our facilities, we celebrate with patients when they go home after being healed from COVID. The hospital plays a song and we're part of that healing environment, in the hospitals that can can positively care for these patients and send them on and, and we're fortunate enough to take and play a part in that each day.

  • What impact does your staff get to make on patients?

    When it comes to our staff, the word hero is not an overstatement, they come to work each day even through COVID. We've got banners around the facilities that say that and we remind them in the morning huddles when they're coming in, whether it's through a foot of snow, or just a regular day to really put on the uniform and go to work. They're all heroes that make a positive difference. And we get the letters from families, recently our housekeeper on one of our floors at a hospital got one. The patient said, "I couldn't have my family members visit me due to COVID, but this housekeeper was my family while I was there." She was battling a cancer diagnosis and this housekeeper spoke with her and shared kind words with her every day, and really made a huge impact and that patient.

  • How do you approach growing your team?

    Within my network, we have an assessment across the hospitals, and we meet at least twice a year. We look at our talent within our region, within our hospital system to consider which hourly staff members or salaried managers are ready for further development. I challenge the leaders to take ownership for their own growth. I'm not going to invest in developing you if you just sit there. You need to schedule that time with your mentor, you need to be able to understand where your strengths are, where your weaknesses are, what you need to develop and what you need to build upon. You need to be able to hear the feedback from people in higher level positions that can give you that constructive criticism, and I challenge each of my managers to really continue to work through those milestones of development. I want them to be ready for that next level successfully.

  • Why is healthcare a good industry to get into?

    Healthcare as a whole is somewhat recession proof because people still need care. There are still financial drivers, of course. We want to be more efficient and productive and innovative. But we have the opportunity to be on the forefront of that to bring innovation, to bring those cost savings in a dynamic that's going to continue to grow. In my 22 years of experience in healthcare, I have seen innovations grow leaps and bounds, whether it's just the string mop that somebody used to use on a floor to now it's a microfiber process that is able to clean more efficiently and more quickly with robots moving down our hallway cleaning the corridors. What is the potential in the future? Who are the great minds that that can come into this business that can bring those questions of why are we doing it this way? Or can we do it this way? And how about this for an innovative idea, and just bring those tools and recommendations and fresh eyes to our business that can really drive us forward. We're in outstanding company within Aramark.

Mike and his facilities team

Share this story

  • Facebook
  • LinkedIn
  • Twitter

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  • Uncategorized

  • February 9, 2023

    Sports + Entertainment

    Double Play: Bringing Hospitality Experience to the College Classroom

    Casey Dowling has made a name for herself in the world of hospitality, leading operations at the oldest baseball stadium in the nation. This spring, in addition to her role at Fenway, she's taking on a new position at a university nearby: Lecturer.

    Read More

  • October 27, 2021

    Custodial

    There is No “I” in “Team”

    Vilma Rivera, Custodial Manager at the University of Southern California, has always believed in the power of teamwork, whether its with students on campus or in collaboration with her staff.

    Read More

  • September 29, 2021

    General Management

    Nourishing Minds and Sparking Change

    Transforming from a student worker to Director of Food Services for Aramark at Winston-Salem State University, LaKeith Stevenson continues to dedicate himself to leading with a passion for service and striving to make his community a better place for all. 

    Read More

  • September 15, 2021

    General Management

    A Career Committed to Service

    Starting her career with Aramark as a student worker, Brandi Heatherly, Regional Vice President in our Higher Education line of business, has made an illustrious career out of serving others in the higher education space.

    Read More

  • April 16, 2021

    Custodial

    Inclusive Leadership in Facilities

    As Custodial Manager, Martires Germonsen has created a culture of inclusion and exceptional service within Aramark's Facilities line of business.

    Read More

  • April 6, 2021

    General Management

    Exploration & Opportunity

    Driven by a deep sense of adventure, Amanda Lee, General Manager in our Hospitality Management line of business, has found a career doing what she loves in some of the most beautiful places on earth.

    Read More
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RT @CityYearPhilly: A few weeks ago, our Civic Engagement team partnered with @CareForce to host @Aramark Builds Community Day. Over 150 Ar… — @AramarkCareers

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Training and professional development are key to attracting and retaining top talent, and that`s why we`re proud to announce the graduation of 26 of our Collegiate Hospitality chefs from the #ProChef certification program at @theculinaryinstituteofamerica!⁣
⁣
Hear more from Jack Donovan, President and CEO of Aramark`s Collegiate Hospitality business:⁣
⁣
“The culinary expertise shared by our higher education team is a great point of pride. We applaud our incredible chefs for their dedication to continual learning and to culinary evolution that delights our communities. This commitment is foundational to the hospitality experience on campus.”⁣
⁣
#PursueWhatMatters #LifeAtAramark

12 0
Open
Training and professional development are key to attracting and retaining top talent, and that's why we're proud to announce the graduation of 26 of our Collegiate Hospitality chefs from the #ProChef certification program at @theculinaryinstituteofamerica!⁣ ⁣ Hear more from Jack Donovan, President and CEO of Aramark's Collegiate Hospitality business:⁣ ⁣ “The culinary expertise shared by our higher education team is a great point of pride. We applaud our incredible chefs for their dedication to continual learning and to culinary evolution that delights our communities. This commitment is foundational to the hospitality experience on campus.”⁣ ⁣ #PursueWhatMatters #LifeAtAramark

Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣
⁣
Read more on our #LifeAtAramark blog at the link in our bio! ⁣
⁣
#MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

7 2
Open
Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣ ⁣ Read more on our #LifeAtAramark blog at the link in our bio! ⁣ ⁣ #MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣
⁣
In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣
⁣
Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣
⁣
“These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣
⁣
#LifeAtAramark #EarlyTalent #PursueWhatMatters

6 0
Open
Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣ ⁣ In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣ ⁣ Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣ ⁣ “These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣ ⁣ #LifeAtAramark #EarlyTalent #PursueWhatMatters

Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣
⁣
Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣
⁣
#AramarkRisingSun #LifeAtAramark #PursueWhatMatters

16 1
Open
Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣ ⁣ Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣ ⁣ #AramarkRisingSun #LifeAtAramark #PursueWhatMatters

Meet Chef Josh Ingraham! He`s making hearts (and stomachs) happy at @clevelandclinic⁣
⁣
Chef Josh`s legendary faux crab cakes were just named one of Food Management`s 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣
⁣
#WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs

19 1
Open
Meet Chef Josh Ingraham! He's making hearts (and stomachs) happy at @clevelandclinic⁣ ⁣ Chef Josh's legendary faux crab cakes were just named one of Food Management's 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣ ⁣ #WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs
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ABOUT ARAMARK

Aramark (NYSE: ARMK) provides food, facilities, and uniform services to millions of people, in 19 countries around the world, every day. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

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EEO Statement

We are committed to an equitable workplace engaging our employees and building trust in an environment where we value differences.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable federal, state or local law. Learn more about your workplace rights here.