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Maintaining a Healing Environment

with Resident District Manager Mike Smucker

Mike Smucker, Resident District Manager in our Healthcare line of business, takes pride in serving alongside healthcare practitioners, managing a number of facilities and leading passionate teams to success.

Mike Smucker, Resident District Manager

Mike Smucker (he/him) has a hands-on approach to his work, and takes pride in being a part of the healing environment that impacts customers, patients, and families every day. With years of custodial experience himself, he is uniquely equipped not only to maintain healthcare facilities, but to empathize with the people he leads as well.

 

“I started out as a housekeeping supervisor or assistant manager in a long-term care retirement village, and I’ve always been intrigued with the technical aspect of it. You know, the pH of floor refinishing, what chemicals to use and how they work, the science behind our business always intrigued me. And that’s helped me to really become a subject matter expert, while at the same time managing people and empowering them to do the same. In fact, this past winter, we had about a foot of snow drop in a 24-hour period, and we had about 20 call-offs. And I said, hey, let me hop on the auto scrubber. So I rode the machine around the hospital for a couple of hours. The ability to do that helps me remember how difficult the work our employees do is and helps me further engage them in the process.”

 

The experience of working in healthcare, however, is unlike any other. While working alongside healthcare providers and practitioners, Mike and his team find themselves on the frontlines with opportunities to make an impact around every turn.

 

“In healthcare, we have patients that come in by the dozens, by the hundreds, by the thousands, and we have the opportunity to make a positive impact on every one of them. You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? The critical piece that we play in support services, and in being there and supporting with that network, really drives society, drives people, and drives our love for our work, and we’re fortunate enough to play a part in that each day.”

While the work can be incredibly rewarding, there is no question that it can be challenging at times. Mike and his team have faced situations that facilities/custodial professionals would never encounter outside of the healthcare environment. Through committed leadership and passionate teamwork, however, Mike and his team are more than equipped to tackle those challenges and make a positive impact when people need them most. Mike recalls a moment in his career when he saw his people – an Aramark as a whole – at their best and their bravest.

 

“On Valentine’s evening in 2008, I was about to head home and take my wife out for dinner, and then we got these urgent calls that the ambulances were on their way. There was a shooting on the NIU Campus, and I’ll never forget the horrifying sight of our emergency room being inundated with kids with gunshot wounds, the amount of cleanup that was needed, and the emotion that was pouring through us all. At the same time, however, it was amazing to see our team members saying ‘I will stay and I will help clean this and I will care for this. I’ll bring the supplies where needed.’ Staff and leaders even came from other Aramark accounts to help. Yes, it was a catastrophe, but we were in it together. That outpouring of community and people to care for these individuals and families really just shows the value of why we’re in this business and how we can really step up to action.”

 

To hear more about Mike’s responsibilities as Resident District Manager, working at a hospital, or what makes Aramark a special place to work, check out his Q&A or Soundcloud clips!

Immediate Facilities Openings

  • Warsaw, NY

    Job ID: 553078

    POM Director of Code Compliance

    Apply
    Apply

  • Wernersville, PA

    Job ID: 569589

    Maintenance Worker - Phoebe Berks Health Center

    Apply
    Apply

  • Buffalo, NY

    Job ID: 571108

    Boiler House & HVAC Manager

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? We're a part of that healing environment in the hospital, and we are fortunate to play that part every day.

— Mike Smucker, Resident District Manager

Have a Listen

our conversation with Mike

Aramark Careers · Michael Smucker – Resident District Manager

Q + A

  • What makes working in healthcare meaningful for you?

    We have the opportunity to make a positive impact on individual patients. I love to instill that passion with our team members as they're in a morning huddle for the day and remind the entire team why we're here in health care. The patient is going to get words from their doctor that might change the rest of their life and the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? We get to go into rooms where there are moms are with their newborns for the first time. And we get to be one of the first people congratulate them as well. The critical piece that we play in support services, and in being there and supporting with that network, really drives drives our people and drives our love for our work. At one of our facilities, we celebrate with patients when they go home after being healed from COVID. The hospital plays a song and we're part of that healing environment, in the hospitals that can can positively care for these patients and send them on and, and we're fortunate enough to take and play a part in that each day.

  • What impact does your staff get to make on patients?

    When it comes to our staff, the word hero is not an overstatement, they come to work each day even through COVID. We've got banners around the facilities that say that and we remind them in the morning huddles when they're coming in, whether it's through a foot of snow, or just a regular day to really put on the uniform and go to work. They're all heroes that make a positive difference. And we get the letters from families, recently our housekeeper on one of our floors at a hospital got one. The patient said, "I couldn't have my family members visit me due to COVID, but this housekeeper was my family while I was there." She was battling a cancer diagnosis and this housekeeper spoke with her and shared kind words with her every day, and really made a huge impact and that patient.

  • How do you approach growing your team?

    Within my network, we have an assessment across the hospitals, and we meet at least twice a year. We look at our talent within our region, within our hospital system to consider which hourly staff members or salaried managers are ready for further development. I challenge the leaders to take ownership for their own growth. I'm not going to invest in developing you if you just sit there. You need to schedule that time with your mentor, you need to be able to understand where your strengths are, where your weaknesses are, what you need to develop and what you need to build upon. You need to be able to hear the feedback from people in higher level positions that can give you that constructive criticism, and I challenge each of my managers to really continue to work through those milestones of development. I want them to be ready for that next level successfully.

  • Why is healthcare a good industry to get into?

    Healthcare as a whole is somewhat recession proof because people still need care. There are still financial drivers, of course. We want to be more efficient and productive and innovative. But we have the opportunity to be on the forefront of that to bring innovation, to bring those cost savings in a dynamic that's going to continue to grow. In my 22 years of experience in healthcare, I have seen innovations grow leaps and bounds, whether it's just the string mop that somebody used to use on a floor to now it's a microfiber process that is able to clean more efficiently and more quickly with robots moving down our hallway cleaning the corridors. What is the potential in the future? Who are the great minds that that can come into this business that can bring those questions of why are we doing it this way? Or can we do it this way? And how about this for an innovative idea, and just bring those tools and recommendations and fresh eyes to our business that can really drive us forward. We're in outstanding company within Aramark.

Mike and his facilities team

Share this story

  • Facebook
  • LinkedIn
  • Twitter

Maintaining a Healing Environment

with Resident District Manager Mike Smucker

Mike Smucker, Resident District Manager in our Healthcare line of business, takes pride in serving alongside healthcare practitioners, managing a number of facilities and leading passionate teams to success.

Mike Smucker, Resident District Manager

Mike Smucker (he/him) has a hands-on approach to his work, and takes pride in being a part of the healing environment that impacts customers, patients, and families every day. With years of custodial experience himself, he is uniquely equipped not only to maintain healthcare facilities, but to empathize with the people he leads as well.

 

“I started out as a housekeeping supervisor or assistant manager in a long-term care retirement village, and I’ve always been intrigued with the technical aspect of it. You know, the pH of floor refinishing, what chemicals to use and how they work, the science behind our business always intrigued me. And that’s helped me to really become a subject matter expert, while at the same time managing people and empowering them to do the same. In fact, this past winter, we had about a foot of snow drop in a 24-hour period, and we had about 20 call-offs. And I said, hey, let me hop on the auto scrubber. So I rode the machine around the hospital for a couple of hours. The ability to do that helps me remember how difficult the work our employees do is and helps me further engage them in the process.”

 

The experience of working in healthcare, however, is unlike any other. While working alongside healthcare providers and practitioners, Mike and his team find themselves on the frontlines with opportunities to make an impact around every turn.

 

“In healthcare, we have patients that come in by the dozens, by the hundreds, by the thousands, and we have the opportunity to make a positive impact on every one of them. You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? The critical piece that we play in support services, and in being there and supporting with that network, really drives society, drives people, and drives our love for our work, and we’re fortunate enough to play a part in that each day.”

While the work can be incredibly rewarding, there is no question that it can be challenging at times. Mike and his team have faced situations that facilities/custodial professionals would never encounter outside of the healthcare environment. Through committed leadership and passionate teamwork, however, Mike and his team are more than equipped to tackle those challenges and make a positive impact when people need them most. Mike recalls a moment in his career when he saw his people – an Aramark as a whole – at their best and their bravest.

 

“On Valentine’s evening in 2008, I was about to head home and take my wife out for dinner, and then we got these urgent calls that the ambulances were on their way. There was a shooting on the NIU Campus, and I’ll never forget the horrifying sight of our emergency room being inundated with kids with gunshot wounds, the amount of cleanup that was needed, and the emotion that was pouring through us all. At the same time, however, it was amazing to see our team members saying ‘I will stay and I will help clean this and I will care for this. I’ll bring the supplies where needed.’ Staff and leaders even came from other Aramark accounts to help. Yes, it was a catastrophe, but we were in it together. That outpouring of community and people to care for these individuals and families really just shows the value of why we’re in this business and how we can really step up to action.”

 

To hear more about Mike’s responsibilities as Resident District Manager, working at a hospital, or what makes Aramark a special place to work, check out his Q&A or Soundcloud clips!

Immediate Facilities Openings

  • Warsaw, NY

    Job ID: 553078

    POM Director of Code Compliance

    Apply
    Apply

  • Wernersville, PA

    Job ID: 569589

    Maintenance Worker - Phoebe Berks Health Center

    Apply
    Apply

  • Buffalo, NY

    Job ID: 571108

    Boiler House & HVAC Manager

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

You know, the patient is going to get words from their doctor that are going to change the rest of their life with the condition they have, then the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? We're a part of that healing environment in the hospital, and we are fortunate to play that part every day.

— Mike Smucker, Resident District Manager

Have a Listen

our conversation with Mike

Aramark Careers · Michael Smucker – Resident District Manager

Q + A

  • What makes working in healthcare meaningful for you?

    We have the opportunity to make a positive impact on individual patients. I love to instill that passion with our team members as they're in a morning huddle for the day and remind the entire team why we're here in health care. The patient is going to get words from their doctor that might change the rest of their life and the next person that patient is going to see is the housekeeper coming into the room. So what do we say? How do we interact? How do we smile? We get to go into rooms where there are moms are with their newborns for the first time. And we get to be one of the first people congratulate them as well. The critical piece that we play in support services, and in being there and supporting with that network, really drives drives our people and drives our love for our work. At one of our facilities, we celebrate with patients when they go home after being healed from COVID. The hospital plays a song and we're part of that healing environment, in the hospitals that can can positively care for these patients and send them on and, and we're fortunate enough to take and play a part in that each day.

  • What impact does your staff get to make on patients?

    When it comes to our staff, the word hero is not an overstatement, they come to work each day even through COVID. We've got banners around the facilities that say that and we remind them in the morning huddles when they're coming in, whether it's through a foot of snow, or just a regular day to really put on the uniform and go to work. They're all heroes that make a positive difference. And we get the letters from families, recently our housekeeper on one of our floors at a hospital got one. The patient said, "I couldn't have my family members visit me due to COVID, but this housekeeper was my family while I was there." She was battling a cancer diagnosis and this housekeeper spoke with her and shared kind words with her every day, and really made a huge impact and that patient.

  • How do you approach growing your team?

    Within my network, we have an assessment across the hospitals, and we meet at least twice a year. We look at our talent within our region, within our hospital system to consider which hourly staff members or salaried managers are ready for further development. I challenge the leaders to take ownership for their own growth. I'm not going to invest in developing you if you just sit there. You need to schedule that time with your mentor, you need to be able to understand where your strengths are, where your weaknesses are, what you need to develop and what you need to build upon. You need to be able to hear the feedback from people in higher level positions that can give you that constructive criticism, and I challenge each of my managers to really continue to work through those milestones of development. I want them to be ready for that next level successfully.

  • Why is healthcare a good industry to get into?

    Healthcare as a whole is somewhat recession proof because people still need care. There are still financial drivers, of course. We want to be more efficient and productive and innovative. But we have the opportunity to be on the forefront of that to bring innovation, to bring those cost savings in a dynamic that's going to continue to grow. In my 22 years of experience in healthcare, I have seen innovations grow leaps and bounds, whether it's just the string mop that somebody used to use on a floor to now it's a microfiber process that is able to clean more efficiently and more quickly with robots moving down our hallway cleaning the corridors. What is the potential in the future? Who are the great minds that that can come into this business that can bring those questions of why are we doing it this way? Or can we do it this way? And how about this for an innovative idea, and just bring those tools and recommendations and fresh eyes to our business that can really drive us forward. We're in outstanding company within Aramark.

Mike and his facilities team

Share this story

  • Facebook
  • LinkedIn
  • Twitter

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  • February 9, 2023

    Sports + Entertainment

    Double Play: Bringing Hospitality Experience to the College Classroom

    Casey D. has made a name for herself in the world of hospitality, leading operations at the oldest baseball stadium in the nation. This spring, in addition to her role at Fenway, she's taking on a new position at a university nearby: Lecturer.

    Read More

  • October 27, 2021

    Custodial

    There is No “I” in “Team”

    Vilma Rivera, Custodial Manager at the University of Southern California, has always believed in the power of teamwork, whether its with students on campus or in collaboration with her staff.

    Read More

  • September 29, 2021

    General Management

    Nourishing Minds and Sparking Change

    Transforming from a student worker to Director of Food Services for Aramark at Winston-Salem State University, LaKeith Stevenson continues to dedicate himself to leading with a passion for service and striving to make his community a better place for all. 

    Read More

  • September 15, 2021

    General Management

    A Career Committed to Service

    Starting her career with Aramark as a student worker, Brandi Heatherly, Regional Vice President in our Higher Education line of business, has made an illustrious career out of serving others in the higher education space.

    Read More

  • April 16, 2021

    Custodial

    Inclusive Leadership in Facilities

    As Custodial Manager, Martires Germonsen has created a culture of inclusion and exceptional service within Aramark's Facilities line of business.

    Read More

  • April 6, 2021

    General Management

    Exploration & Opportunity

    Driven by a deep sense of adventure, Amanda Lee, General Manager in our Hospitality Management line of business, has found a career doing what she loves in some of the most beautiful places on earth.

    Read More
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RT @CityYearPhilly: A few weeks ago, our Civic Engagement team partnered with @CareForce to host @Aramark Builds Community Day. Over 150 Ar… — @AramarkCareers

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On this International Day of Persons with Disabilities, we`re shining a light on one of our many initiatives that advances the acceptance, equity, allyship, and inclusion of people with disabilities while providing important employment and career opportunities.⁣
⁣
For the last few years, students from Transition Pathways at the A.J. Drexel Autism Institute visited Aramark’s Philadelphia headquarters to learn more about the Aramark`s career path opportunities, leaders, and lines of business.⁣
⁣
This continuing relationship with the A.J. Drexel Autism Institute, and with Community Integrated Services, has helped Aramark better reach and engage with Philadelphia’s neurodiverse community.⁣
⁣
#LifeAtAramark #AramarkThrive #InternationalDayOfPersonsWithDisabilities #DisabilityHiring

10 4
Open
On this International Day of Persons with Disabilities, we're shining a light on one of our many initiatives that advances the acceptance, equity, allyship, and inclusion of people with disabilities while providing important employment and career opportunities.⁣ ⁣ For the last few years, students from Transition Pathways at the A.J. Drexel Autism Institute visited Aramark’s Philadelphia headquarters to learn more about the Aramark's career path opportunities, leaders, and lines of business.⁣ ⁣ This continuing relationship with the A.J. Drexel Autism Institute, and with Community Integrated Services, has helped Aramark better reach and engage with Philadelphia’s neurodiverse community.⁣ ⁣ #LifeAtAramark #AramarkThrive #InternationalDayOfPersonsWithDisabilities #DisabilityHiring

Thanksgiving may have been last week, but we can’t get over recent celebrations from our Student Nutrition team in Pawtucket, Rhode Island! Our teammates sourced local ingredients, making an unforgettable meal for students.⁣
⁣
Looking for an hourly job at an elementary, middle, or high school near you? Head to the link in our bio now!⁣
⁣
#LifeAtAramark #EatLocalChallenge #Hiring

13 0
Open
Thanksgiving may have been last week, but we can’t get over recent celebrations from our Student Nutrition team in Pawtucket, Rhode Island! Our teammates sourced local ingredients, making an unforgettable meal for students.⁣ ⁣ Looking for an hourly job at an elementary, middle, or high school near you? Head to the link in our bio now!⁣ ⁣ #LifeAtAramark #EatLocalChallenge #Hiring

We`re rooted in service year-round, but especially during the holiday season. This week, our Talent Acquisition teammates prepared Thanksgiving meals and volunteered at @MANNANourishes, an organization focused on providing nutrition, hope, and healing to greater Philadelphia, New Jersey, and beyond!⁣
⁣
#LifeAtAramark #AramarkVolunteer

21 1
Open
We're rooted in service year-round, but especially during the holiday season. This week, our Talent Acquisition teammates prepared Thanksgiving meals and volunteered at @MANNANourishes, an organization focused on providing nutrition, hope, and healing to greater Philadelphia, New Jersey, and beyond!⁣ ⁣ #LifeAtAramark #AramarkVolunteer

One of our wonderful teammates of nearly 16 years, Mrs. Annie, is feeling the love at @MSState!⁣
⁣
@MSStateDining recently hosted "Mrs. Annie Day," a pop-up event celebrating Mrs. Annie, a beloved Aramark Collegiate Hospitality team member known for spreading joy and positivity on campus. The event featured Mrs. Annie`s signature "Hey Baby" greetings, sticker giveaways, and warm hugs.⁣
⁣
Thank you, Mrs. Annie, for embodying our values and making every day brighter!⁣
⁣
#LifeAtAramark #CampusJobs #Hiring

49 2
Open
One of our wonderful teammates of nearly 16 years, Mrs. Annie, is feeling the love at @MSState!⁣ ⁣ @MSStateDining recently hosted "Mrs. Annie Day," a pop-up event celebrating Mrs. Annie, a beloved Aramark Collegiate Hospitality team member known for spreading joy and positivity on campus. The event featured Mrs. Annie's signature "Hey Baby" greetings, sticker giveaways, and warm hugs.⁣ ⁣ Thank you, Mrs. Annie, for embodying our values and making every day brighter!⁣ ⁣ #LifeAtAramark #CampusJobs #Hiring

We`re proud of showing up for our community, especially in the face of challenges and natural disasters. Matt, a Regional Vice President with our Collegiate Hospitality business, recently sat down with @FoodService_Director and shared how Aramark mobilized to support local communities impacted by Hurricane Helene. ⁣
⁣
#LifeAtAramark #HurricaneRelief #FoodServiceJobs

11 1
Open
We're proud of showing up for our community, especially in the face of challenges and natural disasters. Matt, a Regional Vice President with our Collegiate Hospitality business, recently sat down with @FoodService_Director and shared how Aramark mobilized to support local communities impacted by Hurricane Helene. ⁣ ⁣ #LifeAtAramark #HurricaneRelief #FoodServiceJobs
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ABOUT ARAMARK

Surrounded by innovative teams and endless opportunities to grow, you are empowered to develop your talents and fuel your passions in an inclusive environment where teamwork matters, and purpose is prominent. Whether you’re looking to challenge yourself with something new, thrive in a career full of meaningful impact, or simply find a great place to work, join us, to pursue what matters, together.

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At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable federal, state or local law. Learn more about your workplace rights here.

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