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Lifting as you Climb

with Food Service Director Erika Wilkins

Erika Wilkins, Food Service Director in our Higher Education line of business, has a habit of rising in the ranks throughout her career – and lifting up others in the process.

Erika Wilkins

Having worked at Aramark since before she graduated college, Erika (she/her) was enrolled in our Student Management Program, learning how to lead while earning her stripes in the campus kitchen. It was there that she began her path to success, and where she started to learn the value of a mentor that cares.

 

“When I first got into the student manager program, I was actually asked to do so by my then manager. And through her, I met the lady who I consider to be my mentor, a Resident District Manager at another Aramark account. I got to meet and grow along with someone who was following the same career progression that I wanted to follow. I was surrounded by people who were constantly encouraging me to do more, to grow, and instilling confidence in me that I may not have had in myself. It’s a great feeling.”

 

When asked about how her relationship with her managers and mentors early in her career has impacted her leadership style, Erika spoke of a personal leadership approach based on empathy, encouragement, and just a touch of toughness.

“I try to do the same thing for the other people that I work with. I have a kind of ‘lift as you climb’ mantra that I follow. Anytime I go up, I am also trying to either bring someone up along with me or leave someone behind me in a better place than they were when I met them. For example, when leaving a previous role, there was a woman who’d been a supervisor for about eight or nine years at that point, and I knew my job was going to become available. So I went to her and said ‘you gotta go for it.’ She replied something like ‘I don’t know if I can..’ No. You go for it, you’re already doing it. Go for it. The worst they can do is say no – but they’re not gonna say no. So you go for it. And she actually ended up getting that position.”

 

While new opportunities have kept her busy, Erika has never lost touch of how important it is to inspire and encourage others. According to Erika, sometimes, in order to help someone achieve their goals, they just need a little push.

 

“The fear of rejection is real. I know it. I live it. But you’ve got to take that step, or you’ll stay where you’ve always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.”

 

To hear more about Erika’s responsibilities as Food Service Director, working at a University, or Aramark’s commitment to diversity & inclusion, check out the Q&A!

Immediate Food Service Job Openings

  • Bentonville, AR

    Job ID: 13400

    Food Service Worker- Bentonville Public Schools

    Apply
    Apply

  • Russellville, AR

    Job ID: 15520

    Food Service Lead Worker - Russellville School District

    Apply
    Apply

  • Prosper, TX

    Job ID: 18320

    Food Service Manager - Prosper ISD $18-$21/hr - No Nights, Weekends, or Holidays!

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

The fear of rejection is real. I know it. I live it. But you've got to take that step, or you'll stay where you've always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.

— Erika Wilkins, Food Service Director

Have a listen

Our conversation with Erika

Aramark Careers · Erika Wilkins, Food Service Director

Q + A

Hear more from our conversation with Erika in the Q&A section below.

  • How did you discover Aramark?

    I was a junior in college, and I just moved off campus for the first time so I was looking for just a job to cover my bills. I knew that the dining on campus was always hiring so I just went into the Human Resources office at the dining center there. I filled out my application, I interviewed that day, and they hired me on the spot. I actually started about a week later as a general utility worker in the dish room in one of the residential halls.

  • How have you gotten involved in the Aramark community?

    One of the first Employee Resource Groups (ERG) I joined was LEAD, that's the Leaders and Employees of African Descent. The first time I went on one of their calls, I got to see the faces of everybody that was at the meeting and I was like, wow, there's so many people who look like me and who sound like me. That's what made me join the other two. I realized I can have a connection with other people around the company that have similar or the same experiences that I have had in my life. The next one I joined was Aramark Pride, I got to see the Pride magazine that they put out and to read people's coming out stories. I was kind of teary eyed going through it because I'm like, Oh my god, this is me in a book. Then I joined Empower, the women's resource group. It's great to know that Aramark has made all of these communities, it gives you resources, both corporate resources and local resource groups that you can get involved in. I've really enjoyed them.

  • What is it like working in the university environment?

    Honestly, one of the little things is the schedule, you kind of never really graduate from college when you work on a university campus, as your schedule follows the students schedule. Another thing is the excitement - especially towards the very beginning of every semester. You do have the students who are sad, who are nervous, but you also have the grand majority of the students who are just so excited to be away from home and to be on their own, and they're learning how to eat responsibly, they're learning how to handle money for the first time. So there's always a lot of people around you just learning their environment. So that's very connected. You can feel it, it's like pulsing. Then you get to mid-terms, and there's a little bit of a dip, because you can feel it, they're over it now. And they're like, oh, just let this be over. And then the excitement happens again at the end of the semester. So we get that surge, you know, two times, four times every school year, with the beginning of the semester and the end of the semester, a lot of joy and excitement around what's going on.

  • Do you feel you have a real impacts on students?

    Yes. Absolutely. I remember this one time, I was just out doing table touches around talking to the guests. "Hi, how are you? How is your meal? Is there anything that you need that I can get for you?" Then I came across this young lady, she looked like she was just defeated at that point, like she's just having a terrible day. I just walked up like "Hi, how are you? Is there anything I can get for you?" And she was like, "No, thank you. I'm fine." I was going to walk away but I kind of stopped and hesitated a little bit and I was like, are you okay? She looked at me and her eyes are red and she's starting to tear up and then she just started to cry. I was like, well, looks like I'm sitting here and we are having lunch. She was a freshman and she was just explaining to me how hard it had been for her being so far away from home so I just sat with her to try and make her feel better and make her day a little bit better. I realized I kind of had the opportunity to impact students. I wasn't too far removed from being in the situation that she was in. I was about seven hours from home, so I know what she's feeling, I know what she's going through. Maybe I can help ease the strain for her just a little bit. It's just a good feeling to know that you can help make a lot of people's lives and a lot of people's days just that much better.

  • How have you made Aramark a better place to work as a Safety Champion?

    The Safety Champion is the person who champions safety across their district. I investigate every incident that happens when someone gets hurt or injured across campus, I get the call. I make sure that I go over, I talk to the employee that it happened to and I talk to their manager and we try to figure out as a unit how we can make sure that this kind of thing doesn't happen to anyone ever again, or just kind of mitigate the risk as much as possible. While doing it over the past three years that I've been the Safety Champion on this campus, we have been able to decrease Incidents and accidents by about 60%. I was also safety champion at my last campus and it was a smaller campus, so it was a little bit easier to attain, but we were able to have zero accidents and zero incidences for about a year and a half. No one got hurt at all.

  • Why food service?

    I love food service because food impacts everyone, every day. I'm in a position now where I am impacting food for thousands of people on a daily basis. At the dining hall here in my building, we're feeding about 4,500 people every day, seven days a week, so that's a lot of people to impact with what you do. There's also retail in the building, about $7 million worth of retail business. So it's just impactful all the way around. It's how people survive, you need food to live. Also, we've been having an issue with food insecurity over the past few years. As a company here on campus, we were able to open this place called One Cafe, where if you just have $1, you can come in and you can get a balanced meal any day, no questions asked. You bring $1 and then you can eat and you can dine with us here at this cafeteria. It's not just college students, but people in the community as well. Growing the community around us and making that difference is another way we make an impact through food service.

Share this story

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Lifting as you Climb

with Food Service Director Erika Wilkins

Erika Wilkins, Food Service Director in our Higher Education line of business, has a habit of rising in the ranks throughout her career – and lifting up others in the process.

Erika Wilkins

Having worked at Aramark since before she graduated college, Erika (she/her) was enrolled in our Student Management Program, learning how to lead while earning her stripes in the campus kitchen. It was there that she began her path to success, and where she started to learn the value of a mentor that cares.

 

“When I first got into the student manager program, I was actually asked to do so by my then manager. And through her, I met the lady who I consider to be my mentor, a Resident District Manager at another Aramark account. I got to meet and grow along with someone who was following the same career progression that I wanted to follow. I was surrounded by people who were constantly encouraging me to do more, to grow, and instilling confidence in me that I may not have had in myself. It’s a great feeling.”

 

When asked about how her relationship with her managers and mentors early in her career has impacted her leadership style, Erika spoke of a personal leadership approach based on empathy, encouragement, and just a touch of toughness.

“I try to do the same thing for the other people that I work with. I have a kind of ‘lift as you climb’ mantra that I follow. Anytime I go up, I am also trying to either bring someone up along with me or leave someone behind me in a better place than they were when I met them. For example, when leaving a previous role, there was a woman who’d been a supervisor for about eight or nine years at that point, and I knew my job was going to become available. So I went to her and said ‘you gotta go for it.’ She replied something like ‘I don’t know if I can..’ No. You go for it, you’re already doing it. Go for it. The worst they can do is say no – but they’re not gonna say no. So you go for it. And she actually ended up getting that position.”

 

While new opportunities have kept her busy, Erika has never lost touch of how important it is to inspire and encourage others. According to Erika, sometimes, in order to help someone achieve their goals, they just need a little push.

 

“The fear of rejection is real. I know it. I live it. But you’ve got to take that step, or you’ll stay where you’ve always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.”

 

To hear more about Erika’s responsibilities as Food Service Director, working at a University, or Aramark’s commitment to diversity & inclusion, check out the Q&A!

Immediate Food Service Job Openings

  • Bentonville, AR

    Job ID: 13400

    Food Service Worker- Bentonville Public Schools

    Apply
    Apply

  • Russellville, AR

    Job ID: 15520

    Food Service Lead Worker - Russellville School District

    Apply
    Apply

  • Prosper, TX

    Job ID: 18320

    Food Service Manager - Prosper ISD $18-$21/hr - No Nights, Weekends, or Holidays!

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

The fear of rejection is real. I know it. I live it. But you've got to take that step, or you'll stay where you've always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.

— Erika Wilkins, Food Service Director

Have a listen

Our conversation with Erika

Aramark Careers · Erika Wilkins, Food Service Director

Q + A

Hear more from our conversation with Erika in the Q&A section below.

  • How did you discover Aramark?

    I was a junior in college, and I just moved off campus for the first time so I was looking for just a job to cover my bills. I knew that the dining on campus was always hiring so I just went into the Human Resources office at the dining center there. I filled out my application, I interviewed that day, and they hired me on the spot. I actually started about a week later as a general utility worker in the dish room in one of the residential halls.

  • How have you gotten involved in the Aramark community?

    One of the first Employee Resource Groups (ERG) I joined was LEAD, that's the Leaders and Employees of African Descent. The first time I went on one of their calls, I got to see the faces of everybody that was at the meeting and I was like, wow, there's so many people who look like me and who sound like me. That's what made me join the other two. I realized I can have a connection with other people around the company that have similar or the same experiences that I have had in my life. The next one I joined was Aramark Pride, I got to see the Pride magazine that they put out and to read people's coming out stories. I was kind of teary eyed going through it because I'm like, Oh my god, this is me in a book. Then I joined Empower, the women's resource group. It's great to know that Aramark has made all of these communities, it gives you resources, both corporate resources and local resource groups that you can get involved in. I've really enjoyed them.

  • What is it like working in the university environment?

    Honestly, one of the little things is the schedule, you kind of never really graduate from college when you work on a university campus, as your schedule follows the students schedule. Another thing is the excitement - especially towards the very beginning of every semester. You do have the students who are sad, who are nervous, but you also have the grand majority of the students who are just so excited to be away from home and to be on their own, and they're learning how to eat responsibly, they're learning how to handle money for the first time. So there's always a lot of people around you just learning their environment. So that's very connected. You can feel it, it's like pulsing. Then you get to mid-terms, and there's a little bit of a dip, because you can feel it, they're over it now. And they're like, oh, just let this be over. And then the excitement happens again at the end of the semester. So we get that surge, you know, two times, four times every school year, with the beginning of the semester and the end of the semester, a lot of joy and excitement around what's going on.

  • Do you feel you have a real impacts on students?

    Yes. Absolutely. I remember this one time, I was just out doing table touches around talking to the guests. "Hi, how are you? How is your meal? Is there anything that you need that I can get for you?" Then I came across this young lady, she looked like she was just defeated at that point, like she's just having a terrible day. I just walked up like "Hi, how are you? Is there anything I can get for you?" And she was like, "No, thank you. I'm fine." I was going to walk away but I kind of stopped and hesitated a little bit and I was like, are you okay? She looked at me and her eyes are red and she's starting to tear up and then she just started to cry. I was like, well, looks like I'm sitting here and we are having lunch. She was a freshman and she was just explaining to me how hard it had been for her being so far away from home so I just sat with her to try and make her feel better and make her day a little bit better. I realized I kind of had the opportunity to impact students. I wasn't too far removed from being in the situation that she was in. I was about seven hours from home, so I know what she's feeling, I know what she's going through. Maybe I can help ease the strain for her just a little bit. It's just a good feeling to know that you can help make a lot of people's lives and a lot of people's days just that much better.

  • How have you made Aramark a better place to work as a Safety Champion?

    The Safety Champion is the person who champions safety across their district. I investigate every incident that happens when someone gets hurt or injured across campus, I get the call. I make sure that I go over, I talk to the employee that it happened to and I talk to their manager and we try to figure out as a unit how we can make sure that this kind of thing doesn't happen to anyone ever again, or just kind of mitigate the risk as much as possible. While doing it over the past three years that I've been the Safety Champion on this campus, we have been able to decrease Incidents and accidents by about 60%. I was also safety champion at my last campus and it was a smaller campus, so it was a little bit easier to attain, but we were able to have zero accidents and zero incidences for about a year and a half. No one got hurt at all.

  • Why food service?

    I love food service because food impacts everyone, every day. I'm in a position now where I am impacting food for thousands of people on a daily basis. At the dining hall here in my building, we're feeding about 4,500 people every day, seven days a week, so that's a lot of people to impact with what you do. There's also retail in the building, about $7 million worth of retail business. So it's just impactful all the way around. It's how people survive, you need food to live. Also, we've been having an issue with food insecurity over the past few years. As a company here on campus, we were able to open this place called One Cafe, where if you just have $1, you can come in and you can get a balanced meal any day, no questions asked. You bring $1 and then you can eat and you can dine with us here at this cafeteria. It's not just college students, but people in the community as well. Growing the community around us and making that difference is another way we make an impact through food service.

Share this story

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  • Uncategorized

  • February 9, 2023

    Sports + Entertainment

    Double Play: Bringing Hospitality Experience to the College Classroom

    Casey Dowling has made a name for herself in the world of hospitality, leading operations at the oldest baseball stadium in the nation. This spring, in addition to her role at Fenway, she's taking on a new position at a university nearby: Lecturer.

    Read More

  • May 11, 2022

    Dietetics

    Improving Patient Health Outcomes Through Medical Nutritional Therapy

    Nakia Spencer, RDN, MBA, LD, National Director of Clinical Nutrition Development and Deployment for Aramark Healthcare+, shines a light on how Registered Dietitian Nutritionists improve patient experiences, better health outcomes, and work as an integral part of hospital teams to ensure patients receive the nutrition they need for optimal health.

    Read More

  • September 29, 2021

    General Management

    Nourishing Minds and Sparking Change

    Transforming from a student worker to Director of Food Services for Aramark at Winston-Salem State University, LaKeith Stevenson continues to dedicate himself to leading with a passion for service and striving to make his community a better place for all. 

    Read More

  • September 15, 2021

    General Management

    A Career Committed to Service

    Starting her career with Aramark as a student worker, Brandi Heatherly, Regional Vice President in our Higher Education line of business, has made an illustrious career out of serving others in the higher education space.

    Read More

  • August 18, 2021

    Food Service

    Serving With a Smile

    To James Johnson, Concessions Manager in our Sports & Entertainment line of business, a smile is the key to creating unforgettable hospitality experiences. For nearly 18 years, James has been working in arenas and coliseums across California.

    Read More

  • June 8, 2021

    Food Service

    Finding a Path Toward Impact

    Mary Wise, Patient Services Worker in our Healthcare line of business, has been making a positive impact on the lives of patients while building a rewarding career that helps her pursue both her professional and personal goals.

    Read More
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RT @CityYearPhilly: A few weeks ago, our Civic Engagement team partnered with @CareForce to host @Aramark Builds Community Day. Over 150 Ar… — @AramarkCareers

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Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣
⁣
Read more on our #LifeAtAramark blog at the link in our bio! ⁣
⁣
#MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

7 2
Open
Aubla, one of our amazing managers with Aramark Healthcare+, hopes to leave a legacy of service – not only in her career, but also in her personal life. From her time with the @arkansasguard as part of the 189th Services Flight, to working in food service and healthcare, service and hospitality have always been a passion for Aubla, whether it was serving her country or her community.⁣ ⁣ Read more on our #LifeAtAramark blog at the link in our bio! ⁣ ⁣ #MilitaryAppreciationMonth #WeAreAllCaregivers #PassionForService #PursueWhatMatters #militarycommunity #veteran #newblog

Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣
⁣
In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣
⁣
Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣
⁣
“These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣
⁣
#LifeAtAramark #EarlyTalent #PursueWhatMatters

6 0
Open
Congratulations are in order for our 40 Under 40 Award recipients ⭐⁣ ⁣ In acknowledgment of the contributions and dedication of young professionals at Aramark, we recognize our brightest, young talent with these annual awards presented by the #AramarkYoungProfessionals employee resource group.⁣ ⁣ Hear more from Carl Mittleman, Aramark International Chief Operating Officer and Executive Sponsor of AYP:⁣ ⁣ “These individuals are a true embodiment of our mission of being rooted in service and doing great things for our people, our partners, our communities, and the planet. The sky is the limit for these young professionals, and I can’t wait to see how they grow their careers at Aramark."⁣ ⁣ #LifeAtAramark #EarlyTalent #PursueWhatMatters

Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣
⁣
Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣
⁣
#AramarkRisingSun #LifeAtAramark #PursueWhatMatters

16 1
Open
Recently, our @aramarkca team at @carleton_u hosted a two-day event, “Traditions: Indigenous Storytelling Through Food,” which laid the foundation for designing Indigenous menu offerings, in collaboration with the campus community. ⁣ ⁣ Aramark chefs participated in an #Indigenous culinary training, students tasted authentic Indigenous recipes in the dining hall, and students and staff learned about the importance of revitalizing Indigenous food systems and developing a greater understanding of the teachings that define them. ⁣ ⁣ #AramarkRisingSun #LifeAtAramark #PursueWhatMatters

Meet Chef Josh Ingraham! He`s making hearts (and stomachs) happy at @clevelandclinic⁣
⁣
Chef Josh`s legendary faux crab cakes were just named one of Food Management`s 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣
⁣
#WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs

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Meet Chef Josh Ingraham! He's making hearts (and stomachs) happy at @clevelandclinic⁣ ⁣ Chef Josh's legendary faux crab cakes were just named one of Food Management's 2023 Best Healthcare Recipes! Packed with healthy greens, honey jam flavor, and nutrients, his recipes are helping change the reputation of #hospitalfood, one ingredient at a time. ⁣ ⁣ #WeAreAllCaregivers #PursueWhatMatters #LifeAtAramark #healthcarejobs

As the world watched the #coronation of His Majesty King Charles III, more than 600 Aramark team members worked around the clock for months to provide essential services to the more than 10,000 military and service personnel involved in the coronation weekend!

Fun fact: Aramark has partnered with the Defence Infrastructure Organisation (DIO) and the Ministry of Defence (MOD) in the UK for over 30 years!

#LifeAtAramark #ukjobs

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As the world watched the #coronation of His Majesty King Charles III, more than 600 Aramark team members worked around the clock for months to provide essential services to the more than 10,000 military and service personnel involved in the coronation weekend! Fun fact: Aramark has partnered with the Defence Infrastructure Organisation (DIO) and the Ministry of Defence (MOD) in the UK for over 30 years! #LifeAtAramark #ukjobs
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Operating In

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ABOUT ARAMARK

Aramark (NYSE: ARMK) provides food, facilities, and uniform services to millions of people, in 19 countries around the world, every day. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

  • TERMS & CONDITIONS

  • U.S. WORKFORCE PRIVACY NOTICE

EEO Statement

We are committed to an equitable workplace engaging our employees and building trust in an environment where we value differences.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable federal, state or local law. Learn more about your workplace rights here.