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Lifting as you Climb

with Food Service Director Erika Wilkins

Erika Wilkins, Food Service Director in our Higher Education line of business, has a habit of rising in the ranks throughout her career – and lifting up others in the process.

Erika Wilkins

Having worked at Aramark since before she graduated college, Erika (she/her) was enrolled in our Student Management Program, learning how to lead while earning her stripes in the campus kitchen. It was there that she began her path to success, and where she started to learn the value of a mentor that cares.

 

“When I first got into the student manager program, I was actually asked to do so by my then manager. And through her, I met the lady who I consider to be my mentor, a Resident District Manager at another Aramark account. I got to meet and grow along with someone who was following the same career progression that I wanted to follow. I was surrounded by people who were constantly encouraging me to do more, to grow, and instilling confidence in me that I may not have had in myself. It’s a great feeling.”

 

When asked about how her relationship with her managers and mentors early in her career has impacted her leadership style, Erika spoke of a personal leadership approach based on empathy, encouragement, and just a touch of toughness.

“I try to do the same thing for the other people that I work with. I have a kind of ‘lift as you climb’ mantra that I follow. Anytime I go up, I am also trying to either bring someone up along with me or leave someone behind me in a better place than they were when I met them. For example, when leaving a previous role, there was a woman who’d been a supervisor for about eight or nine years at that point, and I knew my job was going to become available. So I went to her and said ‘you gotta go for it.’ She replied something like ‘I don’t know if I can..’ No. You go for it, you’re already doing it. Go for it. The worst they can do is say no – but they’re not gonna say no. So you go for it. And she actually ended up getting that position.”

 

While new opportunities have kept her busy, Erika has never lost touch of how important it is to inspire and encourage others. According to Erika, sometimes, in order to help someone achieve their goals, they just need a little push.

 

“The fear of rejection is real. I know it. I live it. But you’ve got to take that step, or you’ll stay where you’ve always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.”

 

To hear more about Erika’s responsibilities as Food Service Director, working at a University, or Aramark’s commitment to diversity & inclusion, check out the Q&A!

Immediate Food Service Job Openings

  • Bowling Green, KY

    Job ID: 31920

    Dishwasher - Western Kentucky University - Fresh Food Company

    Apply
    Apply

  • Raymond, OH

    Job ID: 32200

    General Utility Worker - Honda R&D

    Apply
    Apply

  • Holly Springs, MS

    Job ID: 32600

    Food Service Worker - Rust College Dining - Full Time

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

The fear of rejection is real. I know it. I live it. But you've got to take that step, or you'll stay where you've always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.

— Erika Wilkins, Food Service Director

Have a listen

Our conversation with Erika

Aramark Careers · Erika Wilkins, Food Service Director

Q + A

Hear more from our conversation with Erika in the Q&A section below.

  • How did you discover Aramark?

    I was a junior in college, and I just moved off campus for the first time so I was looking for just a job to cover my bills. I knew that the dining on campus was always hiring so I just went into the Human Resources office at the dining center there. I filled out my application, I interviewed that day, and they hired me on the spot. I actually started about a week later as a general utility worker in the dish room in one of the residential halls.

  • How have you gotten involved in the Aramark community?

    One of the first Employee Resource Groups (ERG) I joined was LEAD, that's the Leaders and Employees of African Descent. The first time I went on one of their calls, I got to see the faces of everybody that was at the meeting and I was like, wow, there's so many people who look like me and who sound like me. That's what made me join the other two. I realized I can have a connection with other people around the company that have similar or the same experiences that I have had in my life. The next one I joined was Aramark Pride, I got to see the Pride magazine that they put out and to read people's coming out stories. I was kind of teary eyed going through it because I'm like, Oh my god, this is me in a book. Then I joined Empower, the women's resource group. It's great to know that Aramark has made all of these communities, it gives you resources, both corporate resources and local resource groups that you can get involved in. I've really enjoyed them.

  • What is it like working in the university environment?

    Honestly, one of the little things is the schedule, you kind of never really graduate from college when you work on a university campus, as your schedule follows the students schedule. Another thing is the excitement - especially towards the very beginning of every semester. You do have the students who are sad, who are nervous, but you also have the grand majority of the students who are just so excited to be away from home and to be on their own, and they're learning how to eat responsibly, they're learning how to handle money for the first time. So there's always a lot of people around you just learning their environment. So that's very connected. You can feel it, it's like pulsing. Then you get to mid-terms, and there's a little bit of a dip, because you can feel it, they're over it now. And they're like, oh, just let this be over. And then the excitement happens again at the end of the semester. So we get that surge, you know, two times, four times every school year, with the beginning of the semester and the end of the semester, a lot of joy and excitement around what's going on.

  • Do you feel you have a real impacts on students?

    Yes. Absolutely. I remember this one time, I was just out doing table touches around talking to the guests. "Hi, how are you? How is your meal? Is there anything that you need that I can get for you?" Then I came across this young lady, she looked like she was just defeated at that point, like she's just having a terrible day. I just walked up like "Hi, how are you? Is there anything I can get for you?" And she was like, "No, thank you. I'm fine." I was going to walk away but I kind of stopped and hesitated a little bit and I was like, are you okay? She looked at me and her eyes are red and she's starting to tear up and then she just started to cry. I was like, well, looks like I'm sitting here and we are having lunch. She was a freshman and she was just explaining to me how hard it had been for her being so far away from home so I just sat with her to try and make her feel better and make her day a little bit better. I realized I kind of had the opportunity to impact students. I wasn't too far removed from being in the situation that she was in. I was about seven hours from home, so I know what she's feeling, I know what she's going through. Maybe I can help ease the strain for her just a little bit. It's just a good feeling to know that you can help make a lot of people's lives and a lot of people's days just that much better.

  • How have you made Aramark a better place to work as a Safety Champion?

    The Safety Champion is the person who champions safety across their district. I investigate every incident that happens when someone gets hurt or injured across campus, I get the call. I make sure that I go over, I talk to the employee that it happened to and I talk to their manager and we try to figure out as a unit how we can make sure that this kind of thing doesn't happen to anyone ever again, or just kind of mitigate the risk as much as possible. While doing it over the past three years that I've been the Safety Champion on this campus, we have been able to decrease Incidents and accidents by about 60%. I was also safety champion at my last campus and it was a smaller campus, so it was a little bit easier to attain, but we were able to have zero accidents and zero incidences for about a year and a half. No one got hurt at all.

  • Why food service?

    I love food service because food impacts everyone, every day. I'm in a position now where I am impacting food for thousands of people on a daily basis. At the dining hall here in my building, we're feeding about 4,500 people every day, seven days a week, so that's a lot of people to impact with what you do. There's also retail in the building, about $7 million worth of retail business. So it's just impactful all the way around. It's how people survive, you need food to live. Also, we've been having an issue with food insecurity over the past few years. As a company here on campus, we were able to open this place called One Cafe, where if you just have $1, you can come in and you can get a balanced meal any day, no questions asked. You bring $1 and then you can eat and you can dine with us here at this cafeteria. It's not just college students, but people in the community as well. Growing the community around us and making that difference is another way we make an impact through food service.

Share this story

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Lifting as you Climb

with Food Service Director Erika Wilkins

Erika Wilkins, Food Service Director in our Higher Education line of business, has a habit of rising in the ranks throughout her career – and lifting up others in the process.

Erika Wilkins

Having worked at Aramark since before she graduated college, Erika (she/her) was enrolled in our Student Management Program, learning how to lead while earning her stripes in the campus kitchen. It was there that she began her path to success, and where she started to learn the value of a mentor that cares.

 

“When I first got into the student manager program, I was actually asked to do so by my then manager. And through her, I met the lady who I consider to be my mentor, a Resident District Manager at another Aramark account. I got to meet and grow along with someone who was following the same career progression that I wanted to follow. I was surrounded by people who were constantly encouraging me to do more, to grow, and instilling confidence in me that I may not have had in myself. It’s a great feeling.”

 

When asked about how her relationship with her managers and mentors early in her career has impacted her leadership style, Erika spoke of a personal leadership approach based on empathy, encouragement, and just a touch of toughness.

“I try to do the same thing for the other people that I work with. I have a kind of ‘lift as you climb’ mantra that I follow. Anytime I go up, I am also trying to either bring someone up along with me or leave someone behind me in a better place than they were when I met them. For example, when leaving a previous role, there was a woman who’d been a supervisor for about eight or nine years at that point, and I knew my job was going to become available. So I went to her and said ‘you gotta go for it.’ She replied something like ‘I don’t know if I can..’ No. You go for it, you’re already doing it. Go for it. The worst they can do is say no – but they’re not gonna say no. So you go for it. And she actually ended up getting that position.”

 

While new opportunities have kept her busy, Erika has never lost touch of how important it is to inspire and encourage others. According to Erika, sometimes, in order to help someone achieve their goals, they just need a little push.

 

“The fear of rejection is real. I know it. I live it. But you’ve got to take that step, or you’ll stay where you’ve always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.”

 

To hear more about Erika’s responsibilities as Food Service Director, working at a University, or Aramark’s commitment to diversity & inclusion, check out the Q&A!

Immediate Food Service Job Openings

  • Bowling Green, KY

    Job ID: 31920

    Dishwasher - Western Kentucky University - Fresh Food Company

    Apply
    Apply

  • Raymond, OH

    Job ID: 32200

    General Utility Worker - Honda R&D

    Apply
    Apply

  • Holly Springs, MS

    Job ID: 32600

    Food Service Worker - Rust College Dining - Full Time

    Apply
    Apply
See All Open Jobs
Quotation mark Quotation mark

The fear of rejection is real. I know it. I live it. But you've got to take that step, or you'll stay where you've always been. Sometimes, you just need a push from someone else to to give you the confidence you need to overcome that fear.

— Erika Wilkins, Food Service Director

Have a listen

Our conversation with Erika

Aramark Careers · Erika Wilkins, Food Service Director

Q + A

Hear more from our conversation with Erika in the Q&A section below.

  • How did you discover Aramark?

    I was a junior in college, and I just moved off campus for the first time so I was looking for just a job to cover my bills. I knew that the dining on campus was always hiring so I just went into the Human Resources office at the dining center there. I filled out my application, I interviewed that day, and they hired me on the spot. I actually started about a week later as a general utility worker in the dish room in one of the residential halls.

  • How have you gotten involved in the Aramark community?

    One of the first Employee Resource Groups (ERG) I joined was LEAD, that's the Leaders and Employees of African Descent. The first time I went on one of their calls, I got to see the faces of everybody that was at the meeting and I was like, wow, there's so many people who look like me and who sound like me. That's what made me join the other two. I realized I can have a connection with other people around the company that have similar or the same experiences that I have had in my life. The next one I joined was Aramark Pride, I got to see the Pride magazine that they put out and to read people's coming out stories. I was kind of teary eyed going through it because I'm like, Oh my god, this is me in a book. Then I joined Empower, the women's resource group. It's great to know that Aramark has made all of these communities, it gives you resources, both corporate resources and local resource groups that you can get involved in. I've really enjoyed them.

  • What is it like working in the university environment?

    Honestly, one of the little things is the schedule, you kind of never really graduate from college when you work on a university campus, as your schedule follows the students schedule. Another thing is the excitement - especially towards the very beginning of every semester. You do have the students who are sad, who are nervous, but you also have the grand majority of the students who are just so excited to be away from home and to be on their own, and they're learning how to eat responsibly, they're learning how to handle money for the first time. So there's always a lot of people around you just learning their environment. So that's very connected. You can feel it, it's like pulsing. Then you get to mid-terms, and there's a little bit of a dip, because you can feel it, they're over it now. And they're like, oh, just let this be over. And then the excitement happens again at the end of the semester. So we get that surge, you know, two times, four times every school year, with the beginning of the semester and the end of the semester, a lot of joy and excitement around what's going on.

  • Do you feel you have a real impacts on students?

    Yes. Absolutely. I remember this one time, I was just out doing table touches around talking to the guests. "Hi, how are you? How is your meal? Is there anything that you need that I can get for you?" Then I came across this young lady, she looked like she was just defeated at that point, like she's just having a terrible day. I just walked up like "Hi, how are you? Is there anything I can get for you?" And she was like, "No, thank you. I'm fine." I was going to walk away but I kind of stopped and hesitated a little bit and I was like, are you okay? She looked at me and her eyes are red and she's starting to tear up and then she just started to cry. I was like, well, looks like I'm sitting here and we are having lunch. She was a freshman and she was just explaining to me how hard it had been for her being so far away from home so I just sat with her to try and make her feel better and make her day a little bit better. I realized I kind of had the opportunity to impact students. I wasn't too far removed from being in the situation that she was in. I was about seven hours from home, so I know what she's feeling, I know what she's going through. Maybe I can help ease the strain for her just a little bit. It's just a good feeling to know that you can help make a lot of people's lives and a lot of people's days just that much better.

  • How have you made Aramark a better place to work as a Safety Champion?

    The Safety Champion is the person who champions safety across their district. I investigate every incident that happens when someone gets hurt or injured across campus, I get the call. I make sure that I go over, I talk to the employee that it happened to and I talk to their manager and we try to figure out as a unit how we can make sure that this kind of thing doesn't happen to anyone ever again, or just kind of mitigate the risk as much as possible. While doing it over the past three years that I've been the Safety Champion on this campus, we have been able to decrease Incidents and accidents by about 60%. I was also safety champion at my last campus and it was a smaller campus, so it was a little bit easier to attain, but we were able to have zero accidents and zero incidences for about a year and a half. No one got hurt at all.

  • Why food service?

    I love food service because food impacts everyone, every day. I'm in a position now where I am impacting food for thousands of people on a daily basis. At the dining hall here in my building, we're feeding about 4,500 people every day, seven days a week, so that's a lot of people to impact with what you do. There's also retail in the building, about $7 million worth of retail business. So it's just impactful all the way around. It's how people survive, you need food to live. Also, we've been having an issue with food insecurity over the past few years. As a company here on campus, we were able to open this place called One Cafe, where if you just have $1, you can come in and you can get a balanced meal any day, no questions asked. You bring $1 and then you can eat and you can dine with us here at this cafeteria. It's not just college students, but people in the community as well. Growing the community around us and making that difference is another way we make an impact through food service.

Share this story

  • Facebook
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  • Twitter

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RT @BranchesFL: A HUGE THANK YOU to the incredible @aramarkcommunity team for all your hard work today!!! Our Florida City site looks beaut… — @AramarkCareers

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#LifeAtAramark

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Sep 21

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From the Big Apple to the Steel City, Chef Jason is bringing his talents everywhere this MLB season! ⁣ ⁣ Citi Field Executive Chef Jason Eksterowicz brought an NYC classic to PNC Park in Pittsburgh, serving pastrami sandwiches to baseball fans ⚾⭐⁣ ⁣ #chefsontheroad #lifeataramark #chefspotlight #pursuewhatmatters #mlbjobs

From the Big Apple to the Steel City, Chef Jason is bringing his talents everywhere this MLB season! ⁣
⁣
Citi Field Executive Chef Jason Eksterowicz brought an NYC classic to PNC Park in Pittsburgh, serving pastrami sandwiches to baseball fans ⚾⭐⁣
⁣
#chefsontheroad #lifeataramark #chefspotlight #pursuewhatmatters #mlbjobs ...

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Sep 21

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Introducing our new #LifeAtAramark blog series — Passion for Service: Stories from Aramark's Military-Connected Community ⭐⁣ ⁣ We’re proud to celebrate the experiences, stories, and transferable skills of our military-connected employees and invite you to read more about Angela, Helen, and Vince's personal and professional journeys at the link in our bio! ⁣ ⁣ #pursuewhatmatters #aramarksalute #passionforservice #militaryconnected #veteran #militaryspouse #newblog

Introducing our new #LifeAtAramark blog series — Passion for Service: Stories from Aramark's Military-Connected Community ⭐⁣
⁣
We’re proud to celebrate the experiences, stories, and transferable skills of our military-connected employees and invite you to read more about Angela, Helen, and Vince's personal and professional journeys at the link in our bio! ⁣
⁣
#pursuewhatmatters #aramarksalute #passionforservice #militaryconnected #veteran #militaryspouse #newblog ...

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Sep 20

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Our new Military Community webpage is live! At Aramark, we’re proud to welcome and value the talents of service members, veterans, military spouses, and their families. ⁣ ⁣ Head to our careers site today and find our new webpage featured under Why Us! ⁣ ⁣ #pursuewhatmatters #lifeataramark #passionforservice #militarycommunity #nowhiring

Our new Military Community webpage is live! At Aramark, we’re proud to welcome and value the talents of service members, veterans, military spouses, and their families. ⁣
⁣
Head to our careers site today and find our new webpage featured under Why Us! ⁣
⁣
#pursuewhatmatters #lifeataramark #passionforservice #militarycommunity #nowhiring ...

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Sep 19

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We’re celebrating #HispanicHeritageMonth by shining the light on our incredible Hispanic employee resource group, Impacto. Founded in 2015, Impacto was poised to do just as its name suggests: impact Aramark.⁣ ⁣ Now, with over 250 members and growing, Impacto is making an impact at Aramark and beyond!⁣ ⁣ #aramarkimpacto #aramarkcareers #lifeataramark

We’re celebrating #HispanicHeritageMonth by shining the light on our incredible Hispanic employee resource group, Impacto. Founded in 2015, Impacto was poised to do just as its name suggests: impact Aramark.⁣
⁣
Now, with over 250 members and growing, Impacto is making an impact at Aramark and beyond!⁣
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#aramarkimpacto #aramarkcareers #lifeataramark ...

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ABOUT ARAMARK

Aramark (NYSE: ARMK) provides food, facilities, and uniform services to millions of people, in 19 countries around the world, every day. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

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  • U.S. WORKFORCE PRIVACY NOTICE

EEO Statement

We are committed to an equitable workplace engaging our employees and building trust in an environment where we value differences.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable federal, state or local law.