IT Analyst- Towson University

Job Description

The IT Analyst at Towson University will oversee the technology platforms within our operations to provide a great guest experience to help drive forward business success based on world class solutions & operations. As an IT Analyst, you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry. 

COMPENSATION: The hourly rate for this position is $25 to $25.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

•    Provides technical support of the application, interfaces, and any customizations
•    Monitors support issues, executes resolution plans, and reports progress to management
•    Manage and maintain point of sales system and devices to ensure operable for processing transactions on event days
•    Manage vendors in the implementation and support of applications
•    Oversee seasonal opening and operational shutdowns as necessary
•    Provides excellent customer service, especially during event support
•    Proactively maintains systems and executes preventative maintenance plans
•    Monitors system status and reacts to issues as they arise
•    Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
•    Ensures that all documentation is proactively updated to reflect current systems and processes
•    Adhere to version control guidelines and ensure operational risk is minimized accordingly
•    Participate in technical and functional training classes as necessary or required
•    Oversee 1-2 Direct reports, providing training and support 

Qualifications

Enter Job Qu

•    2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
•    Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
•    Knowledgeable in compliance and information security
•    Process-oriented with project management skills
•    Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
•    Business acumen with the ability to understand business priorities, operations, and IT enablement potential
•    Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
•    Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin preferred
•    Familiar with ServiceNow platform for Incident and Request management
•    Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
•    Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
•    Associate or Bachelor’s degree with a concentration in IT or related discipline, or equivalent training
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.