Implementation Manager - Avendra International

Job Description

This is an opportunity for a candidate who combines outstanding project management with solid communication skills. The Implementation Manager will work with clients, suppliers, and internal department representatives at varying levels to ensure successful onboarding. The candidate must have strong communication skills, attention to detail, ability to multi-task and should possess a process orientation and the ability and desire to work cross-functionally. The role requires a person that thrives on being flexible and adaptable in a very dynamic organization.

The Implementation Manager is responsible for the implementation of new portfolios and locations. The manager will effectively monitor onboarding milestones, troubleshooting issues, and coordinate internal and external efforts to ensure customers receive timely training, engage with suppliers, and successfully ramp up purchasing through Avendra’s programs. Additionally, the manager will act as the liaison with Avendra Suppliers, the Implementation Team and Account Management and manage key metrics.

This is a hybrid position based out of Rockville, MD at Avendra Headquarters.

Job Responsibilities

Primary Responsibilities:

• Client Relationship development – Cultivate client level relationships from business development through successful onboarding and transition to the Account Management team.
  • Monitor onboarding progress – Track and manage assigned new sales client portfolios through onboarding milestones and spend ramp targets.
  • Monitor supplier engagement.
  • Identify and troubleshoot issues to completion, providing reports and status updates to the client and Business Development team.
  • Solicit internal Avendra resources and/or external Supplier resources as needed to ensure process milestones are met.
  • Work to decrease cycle time.
  • Milestone & Goal Achievement – Ensure implementations achieve milestones on time and meet or exceed spend ramp goals.
  • Maintain accurate customer records in company database (namely eRM)
• Supplier Liaison – Point of contact for key suppliers, actively partner and communicate with Avendra suppliers to ensure timely account set up; track and record progress; identify potential bottlenecks and provide direction to resolve.
  • Run and monitor supplier account reports.
  • Facilitate weekly supplier calls.
  • Maintain key supplier contacts and new customer account requirements.

Secondary Responsibilities

• Conduct live training webinars, as needed.
• Improvement Opportunity Identification – Identify potential opportunities to improve the process through refined processes and tools/templates

Primary Competencies:

• Planning and organization
• Problem solving
• Taking initiative
• Results orientation
• Effective written and oral communication
• Relationship building

Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Work Environment. This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.

Qualifications

• Excellent communication and client management skills
• Solid Project Management skills
• Strong organizational skills and attention to detail
• Excellent verbal, written, and interpersonal skills.
• Advanced skills in MS Office software especially PowerPoint, Word, and Excel 

Overnight Travel Requirements. Minimal Travel at supervisors’ discretion

Years of Relevant Experience. 2-4 years of experience

Education Requirements.  BS/BA in relevant field or equivalent years’ experience

Benefits

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.  ​

• Flexible work arrangements
• Generous PTO, Vacation and 9 paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Employee discounts on select services and products
• Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan (401K or SIRP for those eligible) with match on annual contributions

COMPENSATION: The salary range for this position is $70,000-$85,000.  If both numbers are the same, that is the amount that Aramark expects to offer.  This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.​

​There is no predetermined application window for this position, the position will close once a qualified candidate is selected.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts.   For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.