Avendra Customer Application & Analysis Specialist

Job Description

The overall business objective of the Customer Application & Analysis Specialist is to provide accountability and transparency into Avendra’s client relationship management tools and business development/sales activities to equip us to retain and grow. This role is responsible for supporting the design, development, implementation, and continuous improvement of the business and system processes for the Avendra customer facing team. The Specialist will drive the process, measurement and tools to enable associates to work more effectively while working as a key lead in the partnership with key stakeholders (IT, Account Management, Field Support, Analytics, etc.) to further enable business process and system execution.

This individual will be an integral part of the customer team, producing results and participating in cross-functional teams through collaboration with stakeholders to optimize usage and promote focus, accountability, performance, transparency, efficiency, and effectiveness.  The position requires leadership and collaboration across departments to drive improvement and adoption of our Salesforce platform.  Key activities include but are not limited to: leading efforts across all functions to enable the effectiveness of Avendra’s growth through systems (e.g. Salesforce), analysis, and processes; responsible for shaping tools to reflect this process, supporting development and delivery of training materials and programs, ensure the consistent and proper use of our programs, serve as a leader to a team of key department contacts, execute processes directly related to increasing adoption of business processes, and supporting the development of communication strategies and materials related to a growth performance culture.
 

This is a hybrid position, requiring three days per week onsite in Rockville, MD at Avendra headquarters.

Job Responsibilities

• Communication Development and Leadership:
  •  Lead the development and execution of Salesforce-related communication materials including, but not limited to, release notes, requirements documents, and communications to users about new functionality
• Sales Force Automation and Business Process Adoption:
  • Lead for Salesforce partnership with analytics team (via Einstein Analytics/Tableau CRM) across all business units and countries. Ensure the certainty of absorbing transformational change by building innovative communications, education, and continuous feedback loops that engage everyone from end to end across all functions and business units.  Lead enablement of other integrated tools/technology to support Avendra  teams.
•   System Enhancements and Governance:
  • Lead the translation of  general business needs into system requirements to optimize the utility of Salesforce.com features to add value. Help lead development, testing, implementation, training, and communication of solutions. Lead timing of enhancements and solutions via regular releases, and champion documentation of release notes and training materials. 
• Project Leadership and Support:
  • Take strategy from the concept stage to operational implementation, particularly in a role of influence across the organization. Serve as key point of contact and leader for ongoing projects and new projects of various size and complexity, ensure teams meet deadlines in a diverse and challenging environment while championing change management efforts. Through thought leadership, devise new and innovative approaches and projects, enable team members to take on key roles in those projects. Develop and maintain Avendra Salesforce.com roadmap.
• Support Sales Force Automation and Business Process Training:  
  • Support the development and execution of training to apply fore Salesforce.com user experience. Support efforts to develop and update training materials as needed to reflect changes in the user interface or changes in business process.

Qualifications

• The successful candidate will possess a bachelor’s degree from an accredited college or university.
• A minimum of 1-3 years of experience in a MIS/analysis role with responsibility for reporting, analytics and systems.
• 1-3 years of experience with Salesforce preferred.
• Foodservice, hotel, marketing, retail, or other operational experience preferred.
• Experience working on a team to implement new business programs and/or technologies and navigating change management issues preferred.
• Strong organizational, project, and time management skills.
• Ability to travel up to 10% if needed

Personal Attributes

• Professional with an urbane and sophisticated level of business acumen – organized, multi-tasking project leader, seen as business partner with outstanding outcomes.
• Strong interpersonal skills, a self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision; and detail oriented with the ability to effectively manage people without formal influence.
• Strong value system, unquestionable integrity, and good listening skills.
• Intellectual curiosity and critical thinker.
• Creative and flexible in style to adapt to new situations in a dynamic environment.
• Results-oriented, who can make an impact; takes initiative, makes things happen, accepts accountability, and has a “can do” attitude; sense of urgency
• Perseverance and the ability to drive complicated opportunities to a successful conclusion.
• Advocate for improving the value and impact to the company by challenging the status quo and being interested in more than executing ideas provided. Must constantly bring and identify methods to enhance our processes and systems that add value and efficiency. 
• Contribute to a positive, fun working environment by always supporting teammates, assuming the best intentions and best outcomes, and always fostering creativity and good ideas.
• Strategic thinker, fiscally responsible with strong business acumen - proven ability to use influence and drive collaboration across the organization.
• Effectively use deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority. Effectively interface with all levels of a corporation.
• Strong communication skills: oral, written, and presentation, plus the ability to communicate appropriately with a wide range of people and behavior styles.
• Desire to facilitate and participate in discussions and gain exposure with numerous constituents.

Benefits

COMPENSATION: The salary range for this position ranges from $63,710-$105,122, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of the posting. 

If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary (as well as other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. 

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible salaried employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Salaried eligible benefits may vary by location and are subject to any legal requirements or limitations, employee eligibility status and where the employee lives and/or works.

• Flexible work arrangements
• Generous PTO, Vacation and 9 paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Employee discounts on select services and products
• Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan (401K, or SIRP for those eligible) with match on annual contributions

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.