Seasonal Front Desk Supervisor - Yosemite Valley Lodge

Job Description

About Yosemite National Park:

Explore the valley of wonder! Yosemite is the most popular & well-loved national park in the country & hosts over 4 million visitors every year. The biodiversity at Yosemite includes stunning granite cliffs, glaciers, woodlands, & waterfalls. Activities like photography, fishing, hiking, climbing, skiing, camping, & horseback riding are offered all year round. Explore the iconic natural wonders of the Half Dome, Glacier Point, Yosemite Falls, & much more! 

The Front Desk Supervisor is required to welcome and accommodate guests and staff in an effective and courteous manner. Directly participates in operating a traditional 24-hour, seven days a week, hotel-style front desk operation. The Front Desk Supervisor answers external and internal telephone calls taking and delivering messages as needed, provides guest services at the lodge so each staff member and guest experiences a positive impression of the facility, works in conjunction with all guest service employees and deals with any lodge guests and employees who require or request hospitality services.

COMPENSATION: The hourly rate for this position ranges from $21.00 to $23.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

For LA County Applicants: Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Responsibilities

•    Empowered to make decisions that directly affect the guest’s experience in a positive fashion.
•    Ensure the front desk will be staffed to provide services 24 hours a day 7 days a week.
•    Utilizes the radio/paging internal communication system used throughout the facility.
•    Assists in coordinating registration functions for all guests.
•    Full understanding and utilization of the property management system. (SMS and Retail Pro)
•    Familiarization with night audit functions.
•    Assist all guests in any way possible.
•    Maintain a limited supply of sundries.
•    Communicate specials, packages and special events to all front desk agents
•    Reconciles disputed guest charges.
•    Provides explanation for paid outs, miscellaneous charges, and allowances (must have the approval of the manager on duty).
•    Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
•    Assists with storing and inventorying of supplies necessary to perform daily operations. 
•    Works within the key issuance and control program to ensure total key control and quality assurance.
•    Communicates closely with all departments to ensure a seamless guest experience.
•    Active departmental participation in training programs as directed by the Front Office Manager
•    Follows ARAMARK policies and procedures and safety policies.
•    May be required to work overtime, nights, and/or weekends.
•    Work with Front Office Manager on FIT Reservations and billing
•    Work with Front Office Manager on monitoring, hard blocking, advance deposits, cancellations and oversold situations.
•    Work MOD Shifts as schedule
•    Perform Bank Audits
•    Responsible for writing the department schedule and completing accurate payroll each week. 
•    Additional tasks and responsibilities may be assigned at the discretion of the manager.

Qualifications

•    High school diploma or equivalent required.  
•    Can read, understand and clearly speak English.  
•    A valid US driver’s license 
•    Minimum of two years’ experience in a like employment.
•    A strong knowledge of computers is essential 
•    Strong organizational abilities are essential.
•    Able to work a flexible schedule(nights, weekends, etc)

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.