Wait Staff Lead - Glacier Bay Lodge

Job Description

The Lead Server plays a crucial role in ensuring exceptional guest experiences in our restaurant. Acting as a team leader, this individual is responsible for providing outstanding customer service, mentoring team members, and ensuring smooth dining room operations. The ideal candidate will have excellent communication skills, a deep knowledge of food and beverage service, and a strong ability to handle high-pressure situations with professionalism and poise.

About Glacier Bay Lodge & Glacier Bay National Park & Preserve:​

Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve.

Celebrate the Centennial/100-year anniversary of this beautiful park while enjoying everything this remote park has to offer!  With brand new housing and upgraded internet connectivity now available, become a part of our small family of around 50 employees for the summer of a lifetime!

This is a seasonal role with ideal dates of May 16 - September 5, 2025
We offer competitive wages, paid sick leave, on-site (NEW!!) housing and meal plan ($15/day all inclusive!) & local discounts!

Employees are responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Job Responsibilities

1. Guest Service

• Deliver exceptional dining experiences by anticipating and responding promptly to guest needs.
• Handle guest concerns and complaints with professionalism, ensuring satisfaction.
• Exhibit in-depth knowledge of the menu, including ingredients, dietary restrictions, and pairings, to assist guests in making informed choices.

2. Team Leadership

• Act as the primary point of contact for servers during shifts, providing guidance and support as needed.
• Train and mentor new and existing servers, ensuring adherence to service standards.
• Monitor server performance, providing constructive feedback and promoting professional growth.

3. Operations Management

• Oversee table assignments and ensure a balanced workload among servers.
• Coordinate with the kitchen and bar teams to ensure timely and accurate food and beverage delivery.
• Maintain cleanliness and organization of the dining room and server stations.

4. Sales and Upselling

• Promote specials, signature dishes, and beverage pairings to maximize sales.
• Encourage the team to achieve individual and collective sales goals through effective upselling strategies.

5. Compliance and Safety

• Ensure adherence to health, safety, and sanitation regulations.
• Uphold company policies, procedures, and service standards at all times.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Experience: Minimum of 2-3 years of experience as a server in a high-volume restaurant; leadership experience preferred.
• Skills: Strong interpersonal and communication skills; ability to multitask and work efficiently under pressure.
• Knowledge: Familiarity with POS systems, food safety standards, and wine/beverage pairing.
• Attitude: Positive, team-oriented mindset with a commitment to excellence in guest service.

Working Conditions:

• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 lbs. as needed.

•    TIPS/TEAM Certified

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.