Food Service Director

Job Description

The Food Service Director is responsible for planning and managing food service across the retail operation(s). In conjunction with direct reports, develop strategic operations plans aligned with the client's mission, vision, and objectives to include sustainable practices while balancing the fiscal constraints of the operation.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. 

COMPENSATION: The salary range for this position ranges from 95k-100k, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if applicable to the position). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

Leadership
•    Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance 
•    Ensure food services appropriately connects to the Executional Framework 
•    Coach employees by creating a shared understanding about what needs to be achieved and how to execute
•    Reward and recognize employees
•    Ensure safety and sanitation standards in all operations

Client Relationship
•    Identify client needs and effectively communicate operational progress

Financial Performance
•    Adopt Aramark process and systems
•    Build revenue and manage budget, including cost controls regarding food, beverage and labor
•    Ensure the completion and maintenance of P&L statements
•    Achieve food and labor targets
•    Manage resources to ensure quality and cost control within budgetary guidelines

Productivity
•    Implement and maintain Aramark agenda for both labor and food initiatives
•    Create value through efficient operations, appropriate cost controls and profit management
•    Full compliance with Operational Excellence fundamentals, including food and labor
•    Direct and oversee operations related to production, distribution and food service

Compliance
•    Maintain a safe and healthy environment for clients, customers and employees
•    Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Key Responsibilities  
•    Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
•    Develops operational component forecasts and can explain variances.  Responsible for components accounting functions.
•    Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
•    Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
•    Recruits, hires, develops and retains front line team.
•    Conducts period inventory
•    Maintains records to comply with ARAMARK, government and accrediting agency standards
•    Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
•    May participate in sales process and negotiation of contracts
•    Looks for opportunities to implement new products and services which support sales growth and client retention

 Additional Responsibilities
•    Manage the front of the house of the dining operation (Cafeteria/ Residential Dining/Retail Facility)
•    Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

•Requires at least 2-3 years of experience in a management role 
•Requires previous experience in food service
• Requires a bachelor’s degree or equivalent experience
• Strong communication skills  
• Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard model 
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50-100 lb. 
• Must be able to stand for extended periods of time.

• Ideal candidates will possess a minimum of 5 years multi-unit experience in dining, retail and or catering operations exceeding $ 4M in sales.
• Previous experience in college/university or business dining is highly preferred.
• A minimum of 2 years primary financial accountability with a direct reporting relationship to clients and senior executives is required.
• Proven track record of developing and implementing tools to increase top and bottom line as well as strong communication skills.

• Must be able to work a schedule that meets the needs of the business to include nights, weekends, and holidays

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.