Operational Excellence Manager I

Job Description

Reporting to the Vice President of Operations, the Director of Operations is responsible for supporting overall planning, direction, and control of accounts within a region, normally generating $90M+ in revenue. This individual will be accountable for galvanizing a team under a common growth and operations platform, and ultimately drive improvement in service, client retention, operational efficiency, revenue, and margin for the overall portfolio. The incumbent of this position will develop and maintain the overall strategy, priorities, and direction for operations within the area. 

This key leadership role is accountable for execution of our General Management program, with a focus on service excellence, leading our people, growth, productivity, and delivering financial commitments. Key success measures include Customer Satisfaction, Client Loyalty, Employee Engagement, Revenue, EBIT, and Margin.

Job Responsibilities

• Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers
• Ensure adoption of all Aramark processes and systems
• Understand performance metrics, data, order, and inventory trends
• Educate teams on key levers to improve margins
• Ensure unit managers maintain a safe and healthy environment of clients, customers, and employees
• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients
• Develop short- and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner
• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance
• Fleet oversite including operations, maintenance, and safety

Qualifications

• Bachelor's degree level education highly preferred with a minimum of 5+ years of Food Service, Hospitality, Facilities, or Business Management
• Minimum of 3-5 years of relevant experience in warehouse, service / equipment maintenance management, route operations or related operations
• Proven leadership experience including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction
• Demonstrated communication and collaboration skills to work with all levels on the organization from the front-line associate through leadership
• Proficiency in Microsoft Office and Salesforce
• Models and leads Service STARS culture and safety leadership and all key initiatives relating to these core values, to provide a positive Market Center environment
• Ability to lead in a diverse environment with a focus on client and guest service
• A valid driver’s license

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.