Lobby Services/CTD Supervisor - Swedish Hospital- Endeavor Health

Job Description

We are seeking a Lobby Services/CTD Supervisor to join our team at Swedish Hospital. Main function includes to supervise employees to ensure that established standards and processes of the Lobby Services and Central Transportation Department are being maintained. This position coordinates the flow of patients, guest, and visitors by providing accurate information, problem-solving matters in the moment, and responding to a variety of needs. This position also requires cross-training to support the daily operations related to the Central Transport Department. All of which requires high-quality customer service and a professional approach.

Must upload resume for application to be considered.

Position Type: Full Time

Shifts: Rotating Shifts, Weekend and Holidays

Location: Swedish Hospital, Chicago, IL

Job Responsibilities

• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers.  Is responsive to customer needs.
• Assists with scheduling of employees, ensures schedules are accurately entered into Kronos in a timely fashion.
• Assists with training of Lobby and CTD staff as appropriate and required.
• Complies with all hospital emergency response procedures and processes.
• Counsels and disciplines employees as required.
• May be asked to assist with annual performance appraisals
• Assists with tracking all employee training and in-services as appropriate and required.
• Responds and follows-up on all customer complaints. Requests assistance from CTD/Lobby Services Assistant Manager and CTD/Lobby Services Senior Manager as appropriate.
• Demonstrates a high level of professionalism, is proactive, and highly visible. Maintains confidentiality and secures patient information as required by HIPAA.
• Dresses in designated uniform and adhering to proper hygiene when reporting to work and performing job duties.

•     Perform any or all other duties as assigned by Lobby/CTD Senior Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Position prefers a high school diploma or general education degree (GED)
• A minimum of 2 years’ supervisory experience in related field preferred. 
• Must be able to communicate in the English language.
• Ability to communicate (both verbal and written) effectively.  
• Ability to use phone functions. 
• Ability to use computer functions. 
• Ability to work well under time constraints. 
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.

       •    Must be able to read, write, and clearly speak English

 This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.