POS Support Supervisor - Auburn University

Job Description

This position will support all aspects of Technical Support. This job entails providing software, PC, POS, and Network problem resolution. The candidate will provide technical support for development efforts and manage the POS system. This position functions as an integral part of the IT team in leveraging technology to meet and exceed our customers' expectations and our company's financial goals.

Job Responsibilities

• Responsible for proactive support and maintenance around POS systems, digital menu displays, timeclocks, and back-office equipment. 
• Assists in supervising the front-line support team, their game-day activities and setup for events. 
• Manage, document, and troubleshoot all equipment used throughout the stadium. 
• Provides technical support for Clover POS hardware running Bypass Cloud Enterprise, as well as all other Point of Sale systems used. 
• Familiar with using and navigating the ServiceNow platform for Incident and Request management. 
• Works closely with business leaders to ensure service levels are being met and risk to the building is minimal. 
• Provides excellent customer service during event support. 
• Proactively maintains systems and executes preventative maintenance plans.  
• Monitors system status and reacts to issues as they arise.  
• Responsible for communicating any hardware defects to vendors. 
• Communicates with site users regarding any system enhancements and or scheduled updates. 
• Participate in technical and functional training classes as necessary or required 
• Installs, tests and tunes software and hardware related to business applications, as needed. 
• Maintains knowledge around TCP/IP protocol and computer networks. 
• Able to navigate Windows Server environments.  
• Provide consultation on all technical systems and enforces IT policies and standards.  Employs considerable creativity, innovation and design skills in performing this function. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

#FS-100
 

Qualifications

•    Must be 18 years of age or above 
•    1-3 years prior experience in a Lead, Supervisor or Management role in a high volume, fast-paced foodservice environment  
•    Demonstrated ability to clearly and concisely communicate with staff, managers and guests
•    Ability to work all scheduled shifts, including days, nights, weekends and holidays as needed

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.