Operations Support Manager (Labor) - Healthcare+ Hospitality

Job Description

Operations Support Manager – Healthcare+ will be responsible to:

• Facilitate the development, training, and execution of operating standards with a primary focus on Labor Management.
• Support regional & key account operational execution and performance with the Vice President(s) of Operations and District Managers, that leads to sales growth, market penetration, customer retention, quality image and improved margins and market share.
• Emphasis on operating standards and execution that results in margin improvement that achieves client outcomes and grows base business.  
• Act as primary liaison with Regional Leadership for all productivity, operational and OpX initiatives.

This individual must have deep expertise in Kronos and a strong working knowledge of the financial and operational systems that support Labor Management Tools.  The individual must also have a strong understanding of how labor costs are managed by a Front-Line Manager.

Job Responsibilities

The ideal candidate for Operations Support Manager – Healthcare+ Hospitality will:

• Demonstrate a strong aptitude for leadership, communication skills (both oral and written), personnel development and training.
• Understanding of core Aramark tools, systems, and programs, acting as the subject matter expert for Labor Management tools
• Strong knowledge of the operation and how Labor tools drive impact in the field
  • Leverage that understanding to ensure broad and seamless implementation of Labor solutions.
  • Support training content creation and execution.
• Have strong track record of managing, utilizing, and training the programs, systems and operational procedures.
• Travel requirements will vary based on business need, estimated to be 50 – 75%.
• Exhibit an aptitude and track record of being able to “influence others without formal authority”.
• Project a high level of maturity and leadership skills.
• Manage projects to meet objective, budget, and timeline goals.
• Have experience partnering with regional level Operations directors and executives.

Position Status and Scope

• Reports to the Director of Operational Excellence, Healthcare+
• Interprets high level business strategy and adapts to micro or unit specific operating strategies and tactics. 
• Works primarily with District Managers, Vice President of Operations, Front Line Managers, Human Resources, Finance and their staff as well as Aramark's clients.

Qualifications

• BS or equivalent experience
• Computer skills including PRIMA, LaborCORE, KRONOS, Microsoft Word, Excel and PowerPoint
• Excellent oral, leadership and communication skills
• Project management experience
• People development experience
• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.