Job Description

Join the Adventure Mountain team and help lead unforgettable winter recreation experiences in Lake Tahoe!

The Outdoor Guest Services Lead is a hands-on leadership position responsible for supporting the safe, efficient, and enjoyable operation of Adventure Mountain's snow tubing activities.

This position assists with coordinating outdoor team members, managing guest flow, communicating operational conditions, reinforcing safety procedures, and providing exceptional guest service.

The ideal candidate is dependable, safety-conscious, comfortable leading a team, and able to remain calm and organized in a fast-paced outdoor environment

Compensation Data

COMPENSATION: The Hourly rate for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Team Leadership and Coordination
- Assist with assigning team members to designated outdoor positions, including ticket checking, tube distribution, top-of-hill attendance, and bottom-of-hill operations.
- Provide direction, coaching, and on-the-job training to outdoor guest services employees.
- Monitor workstation coverage, breaks, and staffing needs throughout operating sessions.
- Promote teamwork, accountability, professional conduct, and consistent safety practices.
- Communicate operational updates and staffing concerns to management.
Guest Experience
- Welcome guests and explain tubing procedures, facility rules, and participation requirements.
- Assist guests with questions, directions, and general recreation information.
- Support efficient guest movement during peak operating periods.
- Address guest concerns professionally and escalate situations requiring management assistance.
- Assist with resolving operational challenges while maintaining a positive guest experience.
Operational Readiness
- Participate in pre-opening inspections and preparation of assigned outdoor work areas.
- Verify that designated safety signage, communication equipment, and guest service supplies are available.
- Assist with monitoring tubing equipment and reporting damaged or unsafe items.
- Support end-of-day closing procedures, equipment organization, and operational reporting.
- Follow established emergency response, incident reporting, and radio communication procedures.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

- Previous guest services, recreation, hospitality, or outdoor operations experience.
- Strong communication, teamwork, and problem-solving skills.
- Ability to guide and motivate employees in a fast-paced environment.
- Strong commitment to guest and employee safety.
- Ability to work outdoors for extended periods in cold temperatures, snow, wind, and changing mountain weather.
- Availability to work weekends, holidays, and peak winter periods.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.