Job Description

The IT Field Services Director is a strategic leader responsible for helping Aramark's accounts grow profitably by ensuring technology programs are enabled effectively and issues are resolved permanently the first time - no problem twice. This role maintains close visibility into upcoming technology requests at existing accounts and serves as the first point of contact for both service issues and new work opportunities, so problems are caught early and opportunities are not missed. The IT Field Services Director builds strong relationships with key leaders at client accounts and with client Security and Enterprise IT teams, and acts as the critical liaison between the IT PMO, LOB PMO, and Enablement teams to keep technology delivery aligned with business priorities. Success in this role requires a sound understanding of the HC+ business and an in-depth understanding of how to successfully deploy technology across a multi-site field environment. This role travels approximately 30% of the time to support accounts on-site.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. To meet our commitments, job duties may change or new ones may be assigned without formal notice.

Job Responsibilities

Qualifications

• Experience - 8 to 12 years of progressive experience in IT field services, account management, or technology deployment roles, including experience supporting large, multi-site accounts.
• Sound understanding of the HC+ business, including its operating model, client relationships, and service delivery requirements.
• In-depth understanding of how to successfully deploy technology across a complex, multi-site field environment, including planning, stakeholder alignment, and change management.
• Bachelor's degree in Information Technology, Business Administration, or a related field required; PMP or similar certification preferred.
• Proven ability to build and maintain relationships with senior client leaders and with client Security and Enterprise IT teams.
• Demonstrated experience serving as a liaison across IT PMO, LOB PMO, and Enablement functions, aligning priorities and timelines across groups.
• Track record of driving first-time issue resolution and root-cause problem elimination ("no problem twice") across a multi-site account portfolio.
• Strong executive presence, communication, and consultative skills, with the ability to translate technical delivery into business value for account stakeholders.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.