Essential Functions

• Operational Leadership - Plans, controls, and directs all environmental services and patient transport operations, including cleaning, sanitizing, floor care, waste management, and patient movement services, to meet operational and financial goals, client objectives, regulatory requirements, and customer expectations.

• Leadership - Lead, mentor, engage, and develop managers and frontline team members to maximize their contributions. Responsible for recruiting, training, coaching, succession planning, and performance management. Foster a culture of accountability, safety, service excellence, and continuous improvement while leveraging the GROW Coaching model to develop talent and recognize achievements.

• Client Relationship - Develop and maintain strong client and customer partnerships that support a mutually beneficial business relationship. Deliver and model WEST as the foundation for exceptional customer service. Identify client needs, communicate operational performance, and ensure environmental services and patient transport programs consistently meet customer expectations and organizational goals.

• Financial Performance - Responsible for managing departmental budgets, including labor, supplies, equipment, and contracted services. Monitor financial performance through accurate reporting, P&L management, productivity metrics, and inventory controls. Utilize Aramark systems and processes to identify opportunities for operational efficiencies, cost management, and margin improvement.

• Productivity & Operational Excellence - Implement and maintain the General Manager agenda for environmental services and patient transport operations. Drive efficiency through effective labor management, productivity initiatives, and process improvement strategies. Ensure compliance with Operational Excellence standards while achieving performance targets related to quality, service, and cost control.

• Compliance & Safety - Ensure compliance with all regulatory, infection prevention, safety, sanitation, and accreditation standards, including Joint Commission requirements. Maintain survey readiness and promote a culture focused on safety, quality, and continuous improvement across environmental services and patient transport operations.