Director of On-Property Solutions & Technology

Job Description

Aramark Destinations is embarking on a bold journey to modernize and elevate the digital guest experience across our iconic properties—including national parks, resorts, lodges, conference centers, and activity hubs. We are seeking an innovative, strategic, and hands-on leader to serve as the Director of On-Property Solutions & Technology.

This role will lead the team responsible for all on-property systems that power our guest experiences—from lodging and tours to retail, food & beverage, and activities. You will drive the transformation of our property management system (PMS), reservation platforms, booking engines, and integrations with third-party systems. This is a high-impact role that blends operational excellence with forward-thinking technology leadership. This role will report to the Chief Information Officer.

This is a remote position, however, travel to our various locations will be required up to 30%.

Job Responsibilities

• Lead the modernization of on-property platforms including PMS, booking engines, POS, and activity management systems.
• Oversee system strategy and operations for lodging, tours, activities, retail, F&B, and conference centers.
• Lead the strategy and implementation of IoT technologies to enhance operational efficiency and guest personalization.
• Oversee integration and optimization of Building Management Systems (BMS) for energy, HVAC, and facility control.
• Implement and manage Service Optimization Systems (SOS) to streamline property maintenance operations.
• Build and mentor a high-performing team that supports seasonal openings, daily operations, and long-term innovation.
• Partner with business leaders to understand operational needs and translate them into scalable, guest-centric solutions.
• Drive product enhancements and lead the evaluation and implementation of new capabilities and technologies.
• Oversee and support the seamless opening and closing of seasonal properties, ensuring operational readiness and alignment with strategic goals.
• Manage the migration and implementation of systems for newly acquired properties 
• Ensure system stability and integration across platforms, including third-party tools and enterprise systems.
• Champion guest experience by aligning technology with service excellence and personalization.
• Establish KPIs and metrics to measure system performance, adoption, and business impact.
• Manage technology budget and ensure ROI through performance tracking and optimization.
• Lead vendor selection, contract negotiation, and SLA management for all on-property systems
• Collaborate closely with Enterprise IT to align with broader corporate initiatives.
• Collaborate with IT and enterprise architecture teams to ensure scalable, secure, and integrated system design.
• Champion agile ways of working and develop tools and processes to support agile methodology across the team.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree in Information Technology, Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 10 years of progressive experience in technology leadership roles, preferably within hospitality, travel, or multi-site operations
• Proven experience leading technology or systems teams in hospitality, travel, or multi-site operations.
• Deep understanding of PMS, POS, booking/reservation systems, and guest experience platforms.
• Strong cross-functional leadership skills with the ability to influence across operations, IT, and commercial teams.
• Experience managing technology budgets and vendor relationships, including SLAs.
• Knowledge of system architecture and integration best practices.
• Experience implementing agile methodologies and developing supporting tools and processes.
• Passion for innovation, guest experience, and operational excellence.
• Experience supporting seasonal operations or high-volume environments is a plus.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.