High Sierra Camps Operations Manager - Yosemite National Park

Job Description

The High Sierra Camps are an experience unlike any other. They are an introduction to the backcountry and wilderness of Yosemite, in a way that is accessible and responsible. Yosemite Hospitality and the National Park Service work in close partnership to protect and share the backcountry with those who want to experience it in this way. These camps are highly remote and only accessible by hiking in and out of the camp. Each camp includes rustic accommodations as well as commercial kitchen services that provide hot breakfasts and dinners for guests, packed lunches, and meals for staff. We take our role as stewards very seriously and are seeking team members who have the same passion for providing this guest experience in a remarkable location. (https://www.travelyosemite.com/lodging/high-sierra-camps/)

Position

Overview

COMPENSATION: The salary rate for this position is $69,000-$72,500, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

For LA County Applicants: Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Responsibilities

Leadership & Operations:

• Oversee all day-to-day camp operations, including guest accommodations and dining services.
• Coordinate with the High Sierra Camps Operations Manager to order supplies ensuring timely delivery by mule and proper storage at the camp.
• Manage the camp's commercial kitchen, ensuring preparation of hot breakfasts and dinners for guests, packed lunches, and meals for staff. Ensure all kitchen operations follow food safety guidelines and ServSafe standards.
• Ensure the camp meets all health and safety standards, as well as park service regulations, in preparation for public health and park service inspections.
• Oversee staff scheduling to ensure coverage for all shifts
• Develop and implement camp schedules to ensure that guests have access to meals and support as needed.
• Oversee housekeeping and custodial services, ensuring that guest accommodations, kitchen facilities, and common areas are kept clean, organized, and well-maintained to a high standard.

Guest Experience:

• Provide exceptional guest service by addressing any concerns or requests promptly and professionally.
• Ensure that all guests experience a memorable wilderness stay by providing basic information about camp activities and the surrounding natural environment.
• Handle guest feedback and ensure a high standard of satisfaction throughout the camp season.

Safety & Environmental Stewardship:

• Monitor and enforce safety protocols, including fire safety, wilderness preparedness, and first aid, keeping safety as the top priority in the backcountry environment.
• Promote Leave No Trace principles, educating staff and guests on sustainable practices.
• Maintain the camp’s cleanliness and ensure it is in harmony with the surrounding natural environment.

Compliance & Administrative Management:

• Oversee cost control and ensure efficient use of resources throughout the camp, including food, supplies, and staffing.
• Ensure the camp meets all public health standards, park service regulations, and operational protocols in preparation for inspections by relevant authorities.
• Abide by the Collective Bargaining Agreement (CBA) with the employee union, ensuring that all staffing, scheduling, and operational practices comply with union guidelines.
• Track inventory, supplies, and equipment for the camp.

Staff Management & Development:

• Foster a positive and collaborative work environment for the camp staff.
• Provide ongoing training and development opportunities to improve staff performance and ensure exceptional service.
• Accurately track hours for all staff and submit payroll on time.
• Conduct performance evaluations and provide feedback for continuous improvement.
• Hold teams accountable to Aramark and Yosemite’s policies and procedures.

Independent Work & Wilderness Responsibility:

• Work independently with minimal supervision, handling all camp duties and challenges autonomously while maintaining a high ethical standard.
• Be prepared to manage emergencies and guest needs at any time, staying vigilant and proactive in ensuring camp operations run smoothly.
• As the camp is in a remote backcountry location, the manager must be flexible, resourceful, and capable of solving problems on the spot.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. To meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Bachelor’s degree in Hospitality Management, Outdoor Recreation, Environmental Science, or related field, or equivalent experience is preferred.
•    Minimum of 3-5 years of experience in hospitality or outdoor recreation management, with at least 2 years in a leadership or supervisory role.
•    Strong leadership, communication, and interpersonal skills.
•    Experience in managing a remote location or working in a wilderness setting is highly preferred.
•    Knowledge of wilderness safety, Leave No Trace principles, and outdoor recreation.
•    Wilderness First Responder certification and ServSafe Manager certification required.
•    Strong knowledge of food safety protocols and experience in managing kitchen operations.
•    Experience overseeing housekeeping or custodial services.
•    Ability to work independently and handle challenging situations with professionalism and a positive attitude.
•    Strong organizational and problem-solving skills, with the ability to adapt to changing conditions and work autonomously.
•    Knowledge of and experience working with union regulations and a Collective Bargaining Agreement (CBA) preferred.
•    Ability to work and thrive in an outdoor, remote setting for extended periods of time.
•    Must be physically capable of hiking and performing manual labor as required.
•    Ability to manage multiple tasks simultaneously and remain calm under pressure in a backcountry environment.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.