Region Technology Lead (Hospitality) Mid-West Region - Remote

Job Description

The Region Technology Lead is the liaison between the field, tech vendors and corporate IT, primarily for the Mid-West Region. 

The candidate must reside in one of the following states or open to relocation: ND,SD, MN,IA, WI,MI, OH,IN, KY,IL, or IA

Job Responsibilities

• Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests
• Follows  up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Lead technology mobilizations for new account openings and technology decommissioning for departing accounts.  These efforts may span outside of the normal operating regions. 
• Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership. 
• Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
• Utilizes (IT Service Management) (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service is maintained.
• Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training
• The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. The supervisor may assign logically related duties beyond those explicitly mentioned.
• Some off hours (nights/weekend) support and deployment work expected based upon severity of outage or project.  

Qualifications

• Five to seven years of experience with a progression of responsibility, but not limited to, in-depth, hands-on expertise with large and complex hospitality and point of sale solutions.
• Strong analysis, organization, communications, interpersonal skills, and project management skills are essential.
• Solid proactive decision-making skills are required.
• Experience with hospitality customer technologies is required.
• Excellent analytic skills, Knowledge of ITIL practices and Service Now software.
• Ability to travel up to 60%
• Must be available to work some off hours (nights/weekend) support and deployment work expected based upon the severity of outage or project.
• Hospitality experience highly preferred 
• Must reside in one of the following states or open to relocation: ND,SD, MN,IA,WI,MI,OH,IN,KY,IL or IA

#LI-Remote

Benefits

•    Flexible work arrangements
•    Paid Time Off (PTO), Vacation, nine (9) paid holidays 
•    Volunteer days, community partnerships, Employee Assistance Program
•    Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
•    Adoption Assistance & Paid Parental Leave
•    Tuition Funding Sources and Scholarship Programs 
•    Retirement plan with match on annual contributions
 

Compensation

The salary rate for this position ranges from $75,000 to $90,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. 
 
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.