Catering Services Supervisor-Georgetown University Law School

Job Description

The Catering Services Supervisor provides support in all services of a booked event and is responsible for the process of servicing and managing assigned events for the catering department.  This includes but is not limited to room set ups and break downs, communicating with clients and customers, and directing the work of service worker staff. The ideal candidate will possess the ability to effectively communicate, and operate office efficiently in a fast-paced environment

COMPENSATION: The hourly rate for this position ranges from $28.75 to $28.75, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

• Takes ownership of assigned events/BEO’s and executes assigned events following the details on the BEO/catering contract. 
  Responsible for filling required catering event documentation (BEO’s, schedule, consumption reports, labor sheets and rentals) 
  Communicates with GU clients, external specific event planner and customers. 
  Operates office equipment like laptops, copy machines, etc. 
  Consults with higher level authority for resolution of difficult issues. 
  Submits and processes invoices associated with assigned catering event in coordination with the Catering Sales Manager 
  Sets up internal meetings, including preparation 
  Responsible for data entry and analytical work. 
  Seeks to improve efficiency of daily operations while directing daily activities 
  Maintains timely, accurate and detailed documentation required by management 
  Possess professional etiquette 
  Outstanding customer service and interact effectively with customers, employees, and the broader community. 
  Produce and maintain work schedules for weekly catering events and may prepare production records.  
  Maintains food handling and transportation that ensures the safety and quality of food according to policies, procedures, and department requirements.  
  Ensure that food items are stored in a safe, organized, and hazard-free environment.  
  Maintain all food service serving schedules; ensure that all food items are served per menu specifications in a food-safe manner following all DOH and company regulations, and appropriate manner according to departmental policies and procedures.  
  Maintain a sanitary department following health and safety codes and regulations.  
  Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.  
  Support clients in booking events with the catering department, creation of BEOs, etc. 
  Ensures room/event set up, tables, food stations, bars etc. are set up following BEO diagrams following exceeding department standards and industry trends 
  At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

Previous customer service experience required 
 1-3 years previous catering event supervisor/ banquet captain experience 
Candidates should have a validated understanding of computers, Microsoft Office, printers, fax machines, telephones, and photocopiers 
Understanding of catering styles of service, sequence of service and catering event execution 
Shows initiative, follows established procedures 
Excellent verbal and written communication & listening skills 
Demonstrates self-development, and integrity 
Read and understand information and ideas presented in writing 
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 
Strong digital literacy skills required i.e. Microsoft office, Excel, Word, PowerPoint 
Strong problem solving, analytical, and organizational skills 
Ability to resolve interpersonal situations  
High School Diploma/GED required
1-3 years previous administrative or office experience preferred
Minimum Education/Certification  - High School Diploma/GED 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.