Guest Services Manager - Adventure Mountain

Job Description

The Guest Services Manager is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance and ensure customers' satisfaction.

COMPENSATION: The hourly rate for this position ranges from $22.00 to $25.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
 

This position is at Adventure Mountain at Lake Tahoe for the Winter 2024-2025 season. The season dates are typically from December through the end of March/April depending on snowfall. 

Job Responsibilities

•    Establish relationships with staff, faculty, staff, and students
•    Receive service requests via phone calls, emails, and on-line submittals
•    Dispatch technician to respond to serve calls.
•    Create, enter data, and close work orders
•    Work with supervisors to maintain an accurate work order backlog
•    Provide information to  personnel in times of crisis
•    Work closely with the SRC supervisor in developing programs to facilitate communication 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    One (1) year of call and customer service experience.
•    Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors. 
•    Attention to detail is required.
•    Must possess flexibility towards work assignments and be a great teammate.
•    Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
•    Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.

 This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.