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Patient Transport Director

Temple, TX

  • Facilities

  • Salaried

Job Description

Aramark Healthcare+ is seeking a Patient Transport Director to lead the team at Baylor, Scott & White’s Memorial Hospital in Temple, TX. The Patient Transport Director will be responsible for developing and executing transportation solutions, for managing and providing passenger, asset, and material delivery through transportation vehicle, and offering a wide variety of patient transport solutions to meet customer and client needs.

Job Responsibilities

Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance. Ensure transportation services appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved. Reward and recognize employees.  Ensure safety and sanitation standards in operation.

Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial relationship. Deliver and model WEST (Aramark customer service model) as the foundation for delivering excellent customer service. Identify client needs and communicate operational progress. Develop transportation services program based on contract specifications.  Develop strong level of trust and credibility regarding operational competency.  Provide leadership for transportation related areas of sales opportunities.  Customize transportation programs based on specifications and unique client needs.  Provide accurate cost data for each sales proposal.  Assist with planning and information as the standard selling model (STAR) is utilized with client interactions.

Financial Performance - Responsible for building revenue and managing budget which includes cost controls with regard to labor as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems, eliminate custom/manual reports.  

Productivity - Implement and maintain General Manager agenda for labor initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiencies in courier, shuttle, patient transport, customer service center and transportation services. Understand end to end supply chain and procurement process and systems, ensure only authorized suppliers are used.

Additional Responsibilities:

Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to transportation.  

Make regular visits to all departments units to ensure the transportation team is performing to protocol and addressing concerns promptly.

Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment.


  • Bachelor Degree preferred; with equivalent health care management experience, required; requisite experience will be considered. 
  • Minimum seven years supervisory experience in the customer service industry.  Knowledge of patient transportation and delivery systems.
  • Must have the ability to manage in a diverse environment, under a variety of conditions and constraints with complete focus on client and customer services.
  • Strong organizational skills, effective time management and prioritizing skills to meet critical deadlines on tasks, commitments, and reporting.
  • Demonstrated ability to utilize effective verbal and written communication skills.
  • Ability to lead and motivate staff, and demonstrated competence in management areas of responsibility.


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

Hospitals & Healthcare Facilities

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We’re caregivers-at-heart who are driven to work where we can change lives. The healthcare industry has rightfully been recognized for employing heroes. Join us and you’ll work alongside medical practitioners, acting as a partner-in-care and making a real difference in the lives of patients and their families.

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