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Executive Director of Facilities- Higher Education

West Hartford, CT

  • Transportation

  • Salaried

Job Description

The Facilities Director plans, administers and directs all activities related to facilities maintenance, custodial, grounds, transportation and EH&S for a 3 million square foot University campus. The Director will have multi-service P&L accountability and be in compliance with the standards established by Aramark and the client.  Establishes and maintains effective working relationships with other university departments to provide a unified approach to facilities management. Impact made within Director’s responsibility can affect the overall university safety and operations.

The Facilities Director will be responsible for the development & growth of a large management team and union and non-union hourly employees. The Director will also focus on meeting and exceeding operating and financial goals, client objectives, KPI metrics, and customer needs. The Director will have daily interaction with the client, faculty, staff, and students. This individual will be focused on ensuring operational excellence in the delivery of the services Aramark is contracted to provide.

Leadership Expectations

  • Demonstrates a high level of visionary leadership, balanced judgment and disciplined execution.
  • Process-focused and decisive to ensure effective execution of all strategies/initiatives in order to meet company & client needs with a high standard of excellence, urgency & predictability.
  • Relentless commitment to safety excellence, demonstrates behaviors that drive a Safety FIRST core value, fosters a culture where every team member is empowered & supported to achieve a work environment without exposures and incidents - where No One Gets Hurt
  • Creates a great employee work environment & inspires teamwork and partnership at all levels - internally and externally
  • Is a visible servant leader, leading from the heart to serve, encourage, support and lift others up, while role modeling the Aramark Mission - deliver experiences that enrich & nourish lives
  • Intense focus on our Values - Sell & Serve with Passion; Front Line First; Set Goals. Act. Win.; Integrity and Respect Always

Job Responsibilities

  • Manage a facilities department to include maintenance, grounds & custodial services
  • Manage all facets of the organization including full P&L responsibility and controlling assets with operating revenue, and will manage labor costs, supply costs and inventories 
  • Assist in project management and planning for campus improvements
  • Oversee vendor selection and operational oversight of all vendor work
  • Development and manage capital plan in order to maintain and preserve client assets. Order, maintain, and use capital equipment efficiently.

Additional Responsibilities

  • Drive a positive work environment and utilize effective communication skills at all levels of the organization
  • Provide overall direction and control to a large/complex account(s) to achieve operating and financial goals
  • Responsible for the training, development and performance management of personnel, operations managers, and associates
  • Deliver strong operational performance by ensuring compliance with Aramark Facilities Services and regulatory agency standards and programs and translating corporate strategy into front line operational tactics and will ensure compliance with all OSHA regulations and other, local, state, and federal government regulations
  • Lead development of team ensuring high performance, talent succession planning, optimal staffing, and employee engagement
  • Establishes and maintains effective communications and business relationships with clients/customers
  • Ensure that client objectives are fully met by maintaining active customer relationships including formal structured monthly business reviews
  • Ensures consistent application and regular use of all CMMS work order system to properly manage the operation

Required Qualifications

  • Bachelor’s degree from an accredited university/college is required; MBA is preferred.
  • Minimum 5 to 7 years of experience in facilities management required.
  • Knowledge of facility related equipment, financial analysis and interpretation required
  • Experience and knowledge of custodial, grounds and maintenance services (boilers, chillers, generators, HVAC/R preferred)
  • Prior experience in mentoring and developing management level staff is required, as is experience leading 100+ person staff of managers and hourly employees
  • Must possess a high degree of integrity and business maturity
  • Previous P&L experience required managing budgets greater than 10 million within the facilities industry, with a proven track record of growing accounts.
  • Demonstrated time management skills, resulting in the ability to manage multiple client relationships and prioritize time and resources accordingly.
  • Highly developed interpersonal, analytical and communication (written and verbal) skills and experience are essential for success in this role
  • This client location requires all individuals working on site to be fully vaccinated against COVID-19.

Preferred, Not Required Qualifications

  • Previous project management experience highly preferred
  • Experience directly managing a skilled trades team is preferred.
  • Ideal candidates will possess a high energy level that is communicated to the team they will lead
  • Demonstrate proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results.
  • The ability to manage in a diverse environment with focus on client and customer services is a key success measure
  • Candidates must possess a demonstrated attention to detail and ability to lead directly and through influence

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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