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Conference Planning Manager - Lockheed Martin Hotel & Conference Center

Bethesda, MD

  • Retail & Customer Service

  • Salaried

Job Description

Lockheed Martin’s Center for Leadership Excellence was built in March of 2009. The property is the home base for all of Lockheed Martin’s training/leadership forums for its various Business Resources Groups. It also hosts corporate meetings, social engagements and celebrations.  The Center for Leadership Excellence has multiple features that makes it unique:  

•Its open 24 hours a day, 7 days a week 
•Our client (LM Employees) work a 4 days a week, 10-hour day schedule 
•CLE has up to 350 events/100 trainings per year 
•183 Lodging Rooms  
•3 Restaurants: Innovations, TGR and Martin’s Landing 
•Newly renovated Caféteria – “The Marketplace” 
•Fitness Center 
•Gift Shop with Barista Service

Benefits::
Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being, and     provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.
Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
401(k) - Aramark match 50% of the first 6% of contributions 
Tuition Assistance Program
15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

•    Receives upcoming meetings through direct contact with clients and requests from property management system.
•    Works with operations and sales staff to discuss all logistical details of conference, and may work directly with client
•    Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures, etc.)
•    Assists client with and any special need/request by making arrangements with vendors.  (Flowers, decorations, off-site dinners, etc.)
•    Coaches client through the different planning phases to obtain necessary information in a timely manner.
•    Relays all conference details to necessary departments: outside caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc.
•    Creates a "resume" for the conference including all necessary information.
•    Attend weekly delivery meeting to review any changes in upcoming programs or special events.  Relays all conference details to necessary departments: Rooming list, Transportation forms, BEOs, Special needs, etc.
•    Distributes and discusses group resume in weekly information meeting.
•    Remains available and approachable throughout all planning phases to handle all questions and/or changes from the client.
•    At onset of conference, meets with client (if available) and checks meeting and function space to make sure client's needs have been met.
•    Inspect status of meeting or classroom set-ups.  Make a note of any changes that are inconsistent with the list dailies and BEO’s and take immediate corrective action.
•    During room inspection, notify the appropriate departments for items, which may be missing from set-up instructions. Example: tables, skirting, water, A/V etc. Ensure that all items are followed up on.
•    Monitor, on a daily basis, Delphi’s list dailies and banquet event orders to ensure information is up to date and accurate.
•    At the end of conference, follows-up with client to maintain good-will and generate future business.
•    Sets up debriefing meeting with client to discuss the both positive and negative aspects of the conference.
•    Maintain organized, legible and coherent customer files for every group, including copies of all correspondence, pricing, financial documents, function sheets and all other documents as required by the client.
•    Coordinates all technical training for staff members and approved others, including room and equipment scheduling
•    Represent ARAMARK and Lockheed Martin- CLE in such a manner as to enhance their reputation.
•    Follows Aramark policies and procedures.
•    May be required to work overtime, nights, and/or weekends.
•    Additional tasks and responsibilities as requested by manager.

Qualifications

•    Bachelor Degree in Hospitality or other related field preferred.
•    The ideal Candidate will have a minimum of 2 years conference planning experience. Preferable in a hotel or similar environment
•    Must have strong time management skills, customer service, and attention to detail and be able to perform various tasks simultaneously. 
•    Must possess strong communication and interpersonal skills to effectively deal with clients. 
•    Must work well independently and as a team member. 
•    Computer skills necessary. 
•    Requires a working knowledge of MS Word, PowerPoint, and Excel, basic computer and internet skills. Delphi sales and catering software experience is highly preferred. SGMP and/or MPI membership is desirable. 
•    The ability to manage in a diverse environment with focus on client and customer services is essential.

#FS-100

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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