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Hotel Reservationist - High Point Univ - Kahn Hotel & Alo Res

High Point, NC

  • Administration

  • Hourly and Seasonal

Job Description

The Jana & Ken Kahn Hotel is a 30-room boutique hotel exclusively for current and future High Point University families and is not open to the public.   This 5-Star luxury hotel features beautifully appointed guest rooms and suites and a fine-dining restaurant, all connected to the Nido and Mariana Qubein Arena and Conference Center.  

The Reservationist will report directly to the Front Office Operations manager.  The position will be responsible to respond to and process all reservation inquiries.  Etiquette, solid communication, follow-up as well as interdepartmental coordination skills are imperative to maintain the highest level of service to both internal and external clients. 
 

Job Responsibilities

  • Stay trained on all the technical information in order to engage with customers in a professional manner. 
  • Be aware about all the hotel and restaurant programs, services, accommodations types, promotions, rates, and facilities.
  • Know all the properties booking policies, procedures and payment methods.
  • Ensure confirmation emails and other correspondence is provided as part of the guest reservation process.
  • Update the hotel’s system for cancellations, VIP’s, alerts, and other information necessary to create a seamless check-in process.
  • Deliver high level of hospitality and responsiveness to client and prospective guests.
  • Communicate/coordinate with Front Office manager on reservation flow and block pick-up.
  • Accept and book reservation requests for Hotel, Alo & Kazoku Restaurants.
  • Manage and coordinate reservations and room blocks with the hotel’s HPU client in the system adapted by the organization. Set up billing instructions. 
  • Mange rates, packages and special promotions in the hotels’ software programs.
  • Attend client pre-conference meetings as Reservation representative to capture and execute reservation details for group and individuals.  
  • Assist and collaborate with Front Desk manager/supervisors on property rate structure, rate codes, guest lists approved for reservations, and all other pertinent information to ensure front desk team is equipped to execute call-in and walk-in reservations to policy. 
  • This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 
     

Qualifications

  • Minimum of one year experience as a reservation agent or one year experience as a sales representative.
  • Front Desk Operations a plus
  • A high school diploma or GED equivalent is required.
  • Experience using reservations systems such as Opera, ONQ, Fosse, etc. Ihotelier reservation platform and/or other systems knowledge is a plus.
  • Excellent problem solving, complaint resolution and negotiations skills.
  • High level of attention to detail.
  • Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.
  • Able to respond to customer inquiries carefully and completely. 
  • Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal directions from others.
  • Outstanding keyboarding/typing and computer skills.
  • Demonstrates outstanding habits of dependability and attendance.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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