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System Food Service Quality & Training Manager

Fayetteville, NC

  • Corporate & Field Support

  • Salaried

Job Description

Aramark Healthcare+ is seeking candidates for a System Food Service Quality and Training Manager for Cape Fear Valley Health System located in Fayetteville, NC. The System Food Service Quality and Training Manager will be responsible for training all Food Service employees to ensure that all Aramark processes are learned and practiced by all new and existing employees. Responsible for the overall training and safety programs for the food service department and any other department that Aramark services.  This position will be tasked with training and cultural workforce development for all Salaried and Hourly employees.

 

Job Responsibilities

  • Develops content and facilitates onboarding, training and ongoing training for all Salaried and Hourly Employees and takes part in New Employee Orientation
  • Drives employee engagement and retention goals and monitors effectiveness of departmental training by rounding on employees and making operational observations.
  • Responsible and accountable for ensuring the management team's continuing education stays up to date. 
  • Food Safety training for staff ensures compliance with client and Aramark safety programs, serves as point of contact for safety related claims and issues.
  • Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers, including rounding with patients to drive patient satisfaction scores. 
  • Provides effective feedback to both employee and the management team.
  • Implements and maintains quality improvement processes for the Food Service department.
  • Demonstrates professionalism and courtesy when answering/responding to all calls and requests.
  • Ensures employees comply with JCAHO, OSHA, Aramark, hospital, and infection control standards and conducts audits on a regular basis.
  • Provides employees with checklists, guidebooks, or other training material to ensure proper procedures and processes are followed.
  • Assists in enhancing productivity and efficient operations of the department.
  • Demonstrates commitment to professional growth and competence by adherence to hospital policies.

Qualifications

  • Bachelor's degree or equivalent experience, plus a minimum of 2 years management and training experience dealing with an hourly and salaried population. 
  • Healthcare experience AND/OR contract management experience preferred.
  • Food/Nutrition and Facilities experiences preferred.
  • Technical Safety Knowledge required. 
  • A strong understanding of LEAN principles and practices is highly preferred. 
  • Organizational Development background preferred. 
  • Strong customer orientations is required for success in this position.
  • Will be skilled in directing and motivating the staff; have knowledge of infection control techniques.
  • Provide effective oral and written communication skills, having the ability to work well with others at all levels.
  • Must have detailed organization and prioritizing skills with the ability to train; teach, demonstrate and follow-up on all assignments, when necessary.
  • Able to define problems, collect data, establish facts, and draw valid conclusions.
  • Can interpret and follow technical instructions and complete assignments timely; showing a sense of urgency.
  • Proficient with Microsoft Office Suite

#FS-300 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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We’re caregivers-at-heart who are driven to work where we can change lives. The healthcare industry has rightfully been recognized for employing heroes. Join us and you’ll work alongside medical practitioners, acting as a partner-in-care and making a real difference in the lives of patients and their families.

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