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Human Resources / Operations Manager

Baton Rouge, LA

  • Corporate & Field Support

  • Salaried

Job Description

The HR Operations Manager is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

 

#FS-100

Job Responsibilities

•    Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
•    Provide consultation to managers on policies and compliance regarding employment-related matters.
•    Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
•    Conduct interviews and prepare relevant documentation using investigation guidelines.
•    Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
•    Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
•    Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
•    Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
•    Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

 
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    2 + years of experience in employee relations or related experience
•    Bachelor’s degree in HR or a equivalent experience required
•    Strong written and verbal communication skills; able to communicate with tact and diplomacy
•    Ability to influence others on policies, practices, and procedure
•    Effective at capturing and synthesizing information from multiple parties
•    Solid understanding of employment laws
•    Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
•    Proficient in Microsoft Office and experience with case management technology preferred
•    Bilingual preferred

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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