Club Suites Supervisor - Cleveland Browns Stadium - Premium Services

Job Description

The Catering Supervisor supports the premium department in running successful events within the exclusive premium areas throughout the stadium. Events includes Holiday Parties, Corporate Events and more!

The Premium Supervisor supports and carries out event set up, transporting equipment, food, or other supplies for the event. Serving guests during the event and breaking down / cleaning up after the end of an event.

Our ideal candidate is an individual who can work independently and communicate swiftly and consistently with their team and leadership. Provide a friendly and professional service that always exceeds guests' expectations. Must be extremely detail oriented and be able to multi-task. Must be able to operate efficiently in a fast-paced, demanding environment.

Job Responsibilities

• Oversee operations of assigned areas during premium events in areas.
• Interact with VIP clients and guests, as necessary.
• Identifying customers’ needs and responding proactively to concerns with a sense of urgency.
• Ensure all premium event spaces, pantries, etc. are properly set and ready for each event.
• Ensure all premium events spaces are clean, organized, and maintain par levels.
• Supervise and evaluate employees; counsel, promote employee growth, efficiency, morale and teamwork.
• Maintain and control high volume food and beverage inventory.
• Train, educate, and enforce responsible service of alcoholic beverages.
• Enforce standards for service, sanitation, and product and food quality.
• Interact with co-workers to assure compliance with company service standards, inventory, and other standard operating procedures.
• Conduct physical audit of inventory and product.
• Follow and encourage premium team members to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Verification of rentals, food, supplies, beverage, etc. has been received in accordance to Event Orders, Transfers, etc.

Work directly with Warehouse and Culinary in a professional and productive manner to ensure all service needs are met.
Other duties as assigned by management.

Qualifications

• Excellent organizational, written, and verbal communications and interpersonal skills.
• Knowledge and experience working with a POS system.
• Customer service and communication.
• Fast paced problem solving.
• Must be personable, proactive, and self-motivated.
• Organized and ability to jump from task to task and prioritize as needed.
• Ability to work under pressure and meet deadlines.
• Able to adapt to change quickly.
• Punctual and dependable.
• Must be able to read and maintain information.
• Must be able to perform simple mathematical calculations.
• Must be able to speak, read, write, and understand English.
• Service industry experience preferred.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.