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Senior Lead Tech - East & Mid Atlantic

Philadelphia, PA

  • Corporate & Field Support

  • Salaried

Job Description

The Senior East – MA Tech Lead role is a key position responsible for overseeing the deployment and management of technology projects and support within the assigned regions. The candidate will be supporting the East and Mid-Atlantic Regions This role reports directly to the Director of IT Field Services role will work very closely with Regional IT Director and requires a proactive leader with the ability to make autonomous decisions and ensure the successful implementation and operation of technology solutions.

Job Responsibilities

1. Operational Leadership

   - Lead the deployment and mobilization of technology projects, ensuring timelines and quality standards are met.

   - Oversee mobilizations and decommissioning activities, ensuring adherence to company standards.

   - Supervise and collaborate with junior staff and local tech teams to ensure correct implementation and operation of technology.

 

2. Service & Support Coordination

   - Collaborate closely with Regional IT and Field Service Directors to address and resolve technology issues.

   - Act as a secondary point of contact for support escalations, ensuring timely and effective resolution of incidents.

   - Maintain a positive customer experience through professional handling of support requests and proactive communication.

 

3. Project Participation

   - Participate and lead in regional technology projects as assigned, providing support and ensuring alignment with organizational goals.

   - Lead training initiatives for local technical leads, focusing on process improvements and standard practices.

   - Manage the inventory of regional technologies and assist in audits and updates.

 

 

4. Administrative and Additional Duties

   - Support administrative tasks related to technology deployments and support.

   - Provide occasional off-hours support based on project needs or critical incidents.

 

Qualifications

- The candidate should preferably reside within a reasonable distance from a major office or regional hub for ease of access.

- Degree in Information Technology or equivalent experience.

- At least five years of experience in technology roles, with significant exposure to hospitality and point of sale solutions.

- Strong organizational, communication, and project management skills.

- Demonstrated ability to make proactive decisions and lead projects with minimal supervision.

- Basic knowledge of ITIL practices and Service Now software.

- Ability to travel up to 50%.

 

 * The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. The supervisor may assign logically related duties beyond those explicitly mentioned.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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