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Groups & Guest Service Coordinator - Denali Park Village

Denali, AK

  • Retail & Customer Service

  • Hourly and Seasonal

Job Description

The Groups Coordinator is responsible for booking and confirming all group and wholesaler reservations for Denali Park Village, Glacier Bay Lodge, and other assigned properties. The Group Reservations Department serves as the liaison between the Sales & Inventory department and the onsite Operations department.

 

Summer days are nearly endless in Alaska! Denali Park Village is a highly rated resort located just outside Denali National Park & Preserve nestled on the banks of the Nenana River, just minutes from the park entrance. Open May to September, our guests enjoy comfortable rooms, excellent dining, and live entertainment.​

6.2 million acres of Denali National Park & Preserve is home to Mount Denali, the highest point in North America. The park welcomes over half a million visitors per year. By road, the area is 5 hours from Anchorage and 2 hours from Fairbanks. Buses traverse the 90-mile road daily throughout the warm summer months, allowing people to hike, view wildlife, climb, and camp.

Job Responsibilities

Essential Functions:

  • Develop knowledge of Springer Miller (SMS) reservation system by monitoring reservation inboxes, working with the front desks for group room blocking, and enter/update group activity/meal reservations.
  • Enter rooming lists and booking details for large group arrivals.
  • Enter passenger manifests for large bus tour groups.
  • Reconfirm group services with Tour Directors prior to group arrival.
  • Complete other tasks as assigned by the Sales & Inventory Manager.
  • Issue and process invoices for group reservations payments.

Status and Scope:

  • Reports to Sales & Inventory Manager.
  • Position requires focus, a positive attitude, strong organizational skills
  • Must be able to work efficiently – prepared to help wherever needed

Qualifications

 

  •  High School Diploma or equivalent required. College Degree preferred
  • Strong ability to effectively execute MS Office, MS Word, MS Excel programs.
  • Previous experience and/or desire to work in tourism industry preferable.
  • Must have excellent oral and written communication skills as well as fluency in written and spoken English language
  • Excellent computer organizational and time management skills
  • Ability to work autonomously without direct supervision
  • Must have space at residence for home office including quiet area without interruption, desk, computer chair, monitor(s), and have a fast internet connection. Staff will work primarily from home-based office. Laptop and credit card reader is provided along with programs needed to execute this position.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

Parks & Destinations

Pursue adventure.

Surrounded by dedicated and adventurous co-workers, we can promise you’ll never have a dull day here. We know that no two customer experiences are the same, so we treat our jobs the same way. Whether you want to try new things season after season or put down roots in one home base, we’ve got you covered.

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