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Retail Supervisor - Hearst Castle

San Simeon, CA

  • Retail & Customer Service

  • Hourly and Seasonal

Job Description

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Manager.  Responsible for interactions between management, guests, employees, and vendors.

About Hearst Castle:​

Hearst Castle overlooks the village of San Simeon & was built in 1919. The complex includes a twin-towered main building, three sumptuous guesthouses, and 127 acres of terraced gardens, fountains, and pools.​

The fanciful Gothic Study is the centerpiece of Hearst's private suite on the third floor of "Casa Grande" - the main building of the hilltop estate at San Simeon. The concrete arches were decorated by Camille Solon in 1934-35, but the historic Spanish ceiling dates from the early 1400s.​

The world-famous outdoor swimming pool at Hearst Castle was refilled in August 2018 after two years of restoration and repair. With water that refracts light to create a brilliant turquoise hue, the Neptune Pool is a photographer’s delight.​

Salaried Benefits:​

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being, and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.​

Comprehensive Insurance Plan (Medical, Dental, Vision, HAS, FSA options)​

401(k) - Aramark match 50% of the first 6% of contributions ​

Tuition Assistance Program​

Vacation + PTO days + Company paid holidays​

COMPENSATION: The hourly rate for this position ranges from $28.00 to $30.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

•    Supervises the receiving and tagging of incoming merchandise
•    Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
•    Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
•    Handles the storing of all incoming merchandise in assigned locations
•    Ensures correct pricing on all products on the floor
•    Maintains customer service standards
•    Cashiers when necessary to expedite the processing of guest’s purchasing
•    Responsible for the recording of damaged merchandise
•    Merchandises the floor for maximum sale of all products
•    Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
•    Leads special projects (i.e., holidays, events, book signings, etc.) when needed
•    Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
•    Leads the maintenance of inventory levels within guidelines
•    Follows through with information to team members on new products or procedures applying the information book on the floor.
•    Works with manager to always ensure full productivity on the floor
•    Interacts with customers for possible merchandising opportunities
•    Takes charge of unpacking and pricing of new merchandise
•    Conducts periodic inventory count based on schedule established by controller and retail buyer
•    Ensures that packing slips and invoices are reconciled by the retail clerk
•    Fully understands the point-of-sale system
•    Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
•    In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
•    Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.


•    Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.  
•    A strong knowledge of personal computers is essential.
•    Experience in all facets of providing guest services.
•    Must be able to lead, motivate, and communicate effectively with others.
•    Strong organizational abilities.
•    Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor.
•    Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

Parks & Destinations

Pursue adventure.

Surrounded by dedicated and adventurous co-workers, we can promise you’ll never have a dull day here. We know that no two customer experiences are the same, so we treat our jobs the same way. Whether you want to try new things season after season or put down roots in one home base, we’ve got you covered.

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