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Front Desk Manager- National Advocacy Center

Columbia, SC

  • Retail & Customer Service

  • Salaried

Job Description

The National Advocacy Center is a full-service hotel and conference center located on the campus of the University of South Carolina.  The building is exclusively used by the Department of Justice for training and continuing education purposes.  The NAC is a 264-room property with a casual service café, full-service lounge and gift shop.

The Front Desk Manager is responsible for the work that is carried out by the Front Desk and reservations. Coordinates front office guest service at the site so that staff members and guest experience a positive impression of the facility.

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being,   and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.

·Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
·401(k) - Aramark match 50% of the first 6% of contributions
·Tuition Assistance Program
·15 days vacation + 8 PTO days + 9 company paid holidays
·Free meal per shift!

Job Responsibilities

•    Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
•    Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. 
•    Meet and exceed the expectations of our customers and clients 
•    Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions. 
•    Develop and  be accountable for a safety culture that builds a work environment where no one gets hurt.
•    Maintain the highest level of Customer Service and Integrity by understanding all aspects of hospitality
•    Directly participate and support all Operations of the Front Office areas. 
•    Maintain budget guidelines as set forth by direct Supervisor, Controller, or General Manager and establish and track cost savings wherever possible. 
•    Meet with the Office team to review issues, disseminate information and formulate a plan of action each week. 
•    Maintain constant knowledge of current and future functions and events. 
•    Responsible for clear and timely communications relative to all Front Office Operations. 
•    Ensure all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands.
•    Handle all discipline issues within the department, prepare documentation and meet with employees.
•    Ensure departmental projects are completed in a timely manner. 
•    Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.   
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones my be assigned without form notice. 


•    Bachelors Degree in the hospitality field or related work experience is preferred. 
•    Further courses in guest services preferred. 
•    A proven understanding of personal computers is essential. 
•    Five years in related hospitality services or similar experience with two years of Management Experience 
•    Experience in all facets of providing guest services 
•    Must be able to lead, motivate, and communicate effectively with others. 
•    Strong organizational abilities are essential. 
•    Dedication to the mission of the conference center. 
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).



About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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