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Associate Director of Conference Planning - NCED Hotel & Conference Center

Norman, OK

  • Administration

  • Salaried

Job Description

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State.

This position manages event planning functions and staff on a daily basis. Position has overall responsibility for executing all property meeting events with a seamless turnover from sales to operations. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting group rooms and meeting events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. Core area of responsibility is the Conference Planning Managers, Business Center, and Administrative Assistant(s). Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Responsible for the strategic planning of the department as well at the budgeting and capital spending allocations. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being,   and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.

·Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
·401(k) - Aramark match 50% of the first 6% of contributions
·Tuition Assistance Program
·15 days vacation + 8 PTO days + 9 company paid holidays

Potential Relocation Package Provided 

Job Responsibilities

• Oversees for turned opportunities’ function space and group room blocks.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.
• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high profile groups when financial impact will be significant.
• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Monitor, on a daily basis, Delphi’s list dailies and CEO/BEO to ensure information is up to date and accurate.
• Works with the Food & Beverage team to ensure operational logistics are accurately presented and are to the property and industry standards.
• Once a program has been completed, prepare an assessment of the William F. Bolger Conference Center team’s delivery and performance.
• Reviews property specific event operations annually and makes appropriate adjustments.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• All other duties as assigned by the Director of Conference Planning.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Ensuring and providing exceptional customer service
• Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure (e.g., greeting from maitre'd or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).
• Champions all standards, policies and procedures (AOP, Core Deliverables, SOPs, LSOPs, etc.).
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters as well as holding team accountable for operational and service failures. Establish a culture of rewards and recognizes.
• Maintain a high level of morale and cooperation.
• Induce pride for working for Aramark and the William F. Bolger Conference Center.
• Act as Director of Conference Planning when Director is task forcing at other properties
• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
• Ensures staff receives on-going training to understand guest expectations. 


Ideal candidates will possess a bachelor's degree and at least three years of Conference Planning or Catering
• Delphi sales and catering software experience is highly preferred. SGMP and/or MPI membership is desirable.
• The ability to manage in a diverse environment with focus on client and customer services is essential.



About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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