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Operations Manager - Hearst Castle

San Simeon, CA

  • General Management

  • Salaried

Job Description

The Operations Manager is responsible for oversight of the retail, warehouse, cafe, coffee cart, kiosk, and catering operations at Hearst Castle's Visitor Center. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels. 

 

About Hearst Castle:​

Hearst Castle overlooks the village of San Simeon & was built in 1919. The complex includes a twin-towered main building, three sumptuous guesthouses, and 127 acres of terraced gardens, fountains, and pools.​

The fanciful Gothic Study is the centerpiece of Hearst's private suite on the third floor of "Casa Grande" - the main building of the hilltop estate at San Simeon. The concrete arches were decorated by Camille Solon in 1934-35, but the historic Spanish ceiling dates from the early 1400s.​

The world-famous outdoor swimming pool at Hearst Castle was refilled in August 2018 after two years of restoration and repair. With water that refracts light to create a brilliant turquoise hue, the Neptune Pool is a photographer’s delight.​

 

COMPENSATION: The salary range for this position ranges from $70,000 to $90,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if applicable to the position). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

  • Maintain and follow all wage & hour compliance for local employees 
  • Conduct all required new hire paperwork and maintain employee files for employees on-site 
  • Coordinate payroll functions and check distribution. 
  • Assist leadership on special projects 
  • Develops and maintains client relationships to grow base business and improve retention of account base. 
  • Accountable for business reviews and key interactions with key clients within the local market. 
  • Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business. 
  • Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development. 
  • Optimize core processes and positively influence client relationships and business opportunities. 
  • Owns and fosters effective communication at all levels of the organization. 
  • Ensures daily operations are maintained as scheduled. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.  

Qualifications

  • At least five years’ experience in operations management in a related field 

  • Requires a bachelor's degree or equivalent experience 

  • High energy level that is communicated to the team and exhibits a proven track record for growing business. 

  • Outstanding interpersonal and communications skills (both verbal and written) 

  • Ability to lead in a diverse environment with a focus on client and guest service 

  • Candidates must be available to work nights, weekends, and holidays as needed. 

 

 

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

Parks & Destinations

Pursue adventure.

Surrounded by dedicated and adventurous co-workers, we can promise you’ll never have a dull day here. We know that no two customer experiences are the same, so we treat our jobs the same way. Whether you want to try new things season after season or put down roots in one home base, we’ve got you covered.

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