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Director of Operations - Custodial

Philadelphia, PA

  • Custodial

  • Salaried

Job Description

Director of Operations – Directs 5-10 junior custodial managers and oversees 50-100 unionized housekeepers in the performance of daily cleaning activities, periodic floor care project and restoration work, housekeeping related policing and emergency response, and event support.  Senior P&L responsible manager for one of six campus zones. Operates within the scope of both Aramark and the regulations and policies, and in accordance with the union Collective Bargaining Agreement.

Job Responsibilities

  • Develops and is accountable for a safety culture that creates a work environment where no one gets hurt.
  • Creates and develops relationships with client and campus community – meets routinely with customers.
  • Leads custodial cleaning activities and provides overall leadership and direction for Custodial Directors, Custodial Managers and Front Line Employees.
  • Leads meetings with customers, creates relevant agendas and meeting minutes
  • Monitors performance objectives and standards in accordance with CBA.
  • Holds employees accountable to standards of work and behavior through training, coaching, and discipline in accordance with the CBA.
  • Leads the development of service plans for a designated area that outline the tasks of and expectations for housekeepers and managers.
  • Maintains inventories of supplies and equipment and records of work with client and client vendors.
  • Monitors and recommends supply needs that address service requirements.
  • Constantly seeks ways to improve efficiency, service quality, and to reduce environmental impact of cleaning services.


  • Bachelor’s Degree in the appropriate field with 5+ years’ experience housekeeping operations environment required. 
  • Strong written and verbal communication skills are critical for regular daily correspondence, report generating, customer relations interactions, and training.
  • Strong leadership and coaching skills required.  Ability and willingness to ‘have the tough conversations’ where necessary and hold to others accountable.
  • Technical knowledge of custodial equipment, cleaning procedures, and project activities also required. 
  • Experience overseeing skilled, semi-skilled and non-skilled staff is required. Experience in a union environment strongly preferred. 
  •  Strong financial analysis are necessary. P&L accountability and/or contract-managed service experience is highly desirable. 
  • Computer proficiency and familiarity with common IT packages including – Microsoft Outlook, Word, and Excel, computerized maintenance management systems (CMMS) – as well as capacity to learn and fully utilize the departmental time and attendance keeping system.


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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