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Customer Care Representative - Avendra

Irvine, CA

  • Retail & Customer Service

  • Hourly and Seasonal

Job Description

The Customer Care Representative provides world-class customer service by serving as a single point of contact to all customer inquiries regarding products and services available through Avendra.

Position Reports to: Senior Manager, Customer Service

 

COMPENSATION: The hourly rate for this position ranges from $20.00 to $30.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. This position is paid hourly and is eligible for salaried benefits.

Job Responsibilities

Primary Responsibilities

  • Provide customer service support to all Avendra customers; articulate the features and benefits of Avendra programs
    • Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
    • Identify concerns expressed by members
  • Develop and maintain ongoing mastery of the internal Administration Tools, Avendra Supplier programs and Avendra’s E-Commerce platform
  • Monitor and maintain technical integrations with various systems:
    • EDI 850/855/810 transmissions
    • Accounts Payable integrations
    • Supplier catalog integrations
  • Document and resolve quality and service-related issues by utilizing various software program
  • Provide internal support to key internal and external stakeholders
    • Interact with all levels of management within Avendra in addition to our supplier and customer base

 

Secondary Responsibilities 

  • Support release of new technology by conducting user acceptance testing and providing the voice of customer feedback
  • Conduct specialized technology and supplier education training via webinar as necessary
  • Enroll and update customer records in eRM
  • Complete special projects/assignments as requested by the Senior Manager of Customer Service
  • Provide support on holidays or weekends when required

 

Primary Competencies

  • Functional/Technical Skills
  • Effective Written and Oral Communications
  • Problem Solving & Analytical Skills
  • Relationship Building
  • Planning and Organization
  • Quality & Continuous Improvement

 

Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Work Environment.  This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed. 

Qualifications

Role Requirements

  • Excellent customer service skills and telephone etiquette
  • Ability to effectively navigate through multiple IT platforms
  • Strong communication and interpersonal skills (written and verbal)
  • High quality organizational skills – great attention to detail. Ability to function in a multi-tasked and fast paced environment
  • Excellent listening, analytical skills and ability to be impartial
  • Ability to prioritize time sensitive issues
  • Training experience in a group, individual, or online setting a plus
  • Experience in hospitality, purchasing and/or procurement a plus
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
  • Bilingual in Spanish/English a plus
  • Willingness to work flexible hours when required

Overnight Travel Requirements.  Type: None  

Years of Relevant Experience.    2-4 years of experience

Education Requirements.   BS/BA in relevant field or equivalent years' experience preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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