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Director of Retail -Food Service

Boston, MA

  • Retail & Customer Service

  • Salaried

Job Description

Director of Retail -Food Service to oversee the day-to-day retail food operations. Reporting to General Manager, the director will plan, administer and direct all unit activities related to multiple site retail and catering functions. 


Responsibilities include client financial accountability, and compliance with the standards established by ARAMARK, regulatory agencies, and client.  Collaborates with General Manager regarding department goals, objectives and performance and leads the department in his/her absence. Establishes and maintains effective working relationships with other departments. 

Job Responsibilities

  • Delivers strong operational performance by executing against regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service, and drive patient and customer satisfaction. 
  • Ensures compliance to food safety, sanitation, and overall workplace safety standards. 
  • Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. 
  • Identifies ARAMARK service expansion opportunities. 
  • Provides overall direction and manages performance for Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding. 
  • Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions. 
  • Ensures compliance with all contract obligations. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 


  • 2-4 years progressive retail management experience preferred 
  • Qualified candidates must possess a Bachelor Degree or an Associates Degree  
  • Ideal candidates will have experience in managing multiple points of sales and multiple retail sites. 
  • This is a fast paced, high volume environment requiring 5-8 years experience with a minimum of $5+M in managed volume. Individuals from casual or business dining or hotel/convention services may do well. 
  • Experience to include strong financial acumen as supported by successful P&L management experience within a professional environment.  Must be able to drill down to the details with budget to explain variances and develop plans to resolve issues. 
  • Candidates must demonstrate experience with managing salaried individuals and soft skills necessary to drive programs and develop careers. 
  • Effective communication (listening, verbal and written) skills with clients, customers of client and support staff. 
  • Demonstrated attention to the achievement of high quality standards coupled with a proven track record in identifying defects in the preparation and service of food and the implementation of improved quality control procedures. 
  • Ability to write letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style. 
  • Ability to work with mathematical concepts such as probability and statistics. 
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. 

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. 


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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