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Multisite VP Operations

Philadelphia, PA

  • General Management

  • Salaried

Job Description

The VPO - North Region has responsibility for the overall operation of multiple accounts in a geographic area generating $100M+ in revenue in Aramark's SeniorLIFE+ business. Responsible for building, growing, and leading a high performing and empowered team. A champion and leader of change, the VPO is accountable for driving growth and retention results, delivering quality and operational efficiency, revenue and margin performance in their overall portfolio while also identifying innovative services and solutions to meet and exceed our clients’ requirements and expectations. Develop and maintain the overall strategy, priorities and direction for operations within the assigned geography.

Job Responsibilities

  • Full responsibility for driving efficient and successful operations, achieving key performance metrics, expense management, compliance with all regulations, safety performance, and thorough execution of business initiatives down to the building level.
  • This will support our North region which consists of IL, KY, TN, PA, NY, VA, and DC.
  • Leveraging internal business partners, drive continuous improvement and strong performance across all areas of assigned portfolio including sales, finance, human resources and OpX, including full P&L accountability.
  • By heavily investing in their people, build, grow, and lead a high performing, empowered, enabled team with high levels of retention. Models people-first leadership and holds others accountable to the same.
  • Build and maintain strong client relationships through learning and anticipating customer needs to exceed expectations.
  • Drive new sales growth and ensure high levels of client retention through consistently exceptional quality in service delivery.
  • Oversee and ensure operating budgets are met including labor, food spend, and general expense management; evaluating and adjusting activities as required.
  • Develop short- and long-term operational strategies in partnership senior leaders and lead the design, development and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner.
  • Creates a safety culture by setting direction to reduce or eliminate operations-related injuries or accidents by ensuring all safety programs are thoroughly implemented and consistently executed.
  • Travel up to 75%


  • Bachelor's degree required, master's degree desired 

  • Minimum of 10-12 years of progressive responsibility, successful experience in general management with full P&L responsibility; food, facilities, or retail service sector preferred. 

  • Proven leadership and experience with managing effective client relationships that are high, wide and deep. 

  • Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills. 

  • Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement. 

  • Adept business savvy to effectively communicate and work with other executives in support of achieving business and systems goals. 

  • Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues. 

  • Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization. 

  • Established ability to select top talent and create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement. 

  • Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders. 


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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