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Recreations Rafting Tour Manager - Horseshoe Bend Rafting

Page, AZ

  • Retail & Customer Service

  • Salaried

Job Description

As a Recreations Rafting Tour Manager, you will be responsible for managing all aspects of our rafting tours, including planning, organizing, and executing trips for our clients. You will oversee leading a team of guides and ensuring that all safety measures are followed at all times. You will work closely with the sales and marketing team to develop tour packages that meet the needs of our customers while maximizing profits for the company.

About Wilderness River Adventures: We offer motor-powered and oar-powered white water rafting trips down the Colorado River through the Grand Canyon in AZ and calm water river trips around Horseshoe Bend in Glen Canyon in AZ.

Job Responsibilities

•    Proactively react to business trends, e.g. labor, expenses and revenue opportunities
•    Manage budgets, forecasts, expenses, and supplies
•    Supervision of all rafting guides, front office staff, and bus drivers.
•    Approve all requisitions for supplies, equipment, and personnel
•    Develop, approve, and adhere to labor projections tied to labor standards
•    Support safety committee initiatives; meet or exceed annual OSHA frequency targets; execute monthly safety and environmental programs and inspections
•    Proactively address employee concerns
•    Uphold uniform standards
•    Lead and advocate guest service
•    Work directly with clients and vendors
•    Develop and maintain strong positive interdepartmental relationships
•    Challenge and develop departmental manager’s and supervisor’s management skills
•    Adhere to ARAMARK policies and procedures
•    Create, generate and review reports, i.e. rates, promotional offers, parts inventories and etc.
•    Insure satisfactory quarterly and annual NPS inspections.
•    Other duties assigned

Qualifications

Must have the ability to manage in a diverse hospitality environment with focus on client and customer services. The ability to manage and analyze a variety of problems including technical and guest service issues is essential. 
Additional requirements include:
•    Superior organizational, time management and communication skills required.  
•    Outstanding leadership skills and the ability to multi-task. 
•    Very good problem resolution techniques.
•    Solid financial skills and accountability. 
•    Must be computer literate with working knowledge of hospitality systems; Springer Miller Host, Micros systems highly preferred.  Proficient computer skills including MS Word, MS Excel and MS Outlook. 
•    Must be familiar with all areas of compliance relating to operating a fuel dock. 
•    Must be willing to work long hours, rotational shifts, weekends, holidays and have rotational days off. 
•    P&L accountability and/or contract-managed service experience is required. 
•    Ability to manage and maintain inventory/cost controls is required. 
•    Ability to deal effectively with customers and other company personnel.  Ability to speak effectively before groups of customers, guests or employees.
•    Very good knowledge of relevant health and safety regulations and procedures.  Ability to interpret and apply safety rules, operating, maintenance and procedure manuals. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

Parks & Destinations

Pursue adventure.

Surrounded by dedicated and adventurous co-workers, we can promise you’ll never have a dull day here. We know that no two customer experiences are the same, so we treat our jobs the same way. Whether you want to try new things season after season or put down roots in one home base, we’ve got you covered.

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