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Group Rooms Coordinator - William F. Bolger Center

Potomac, MD

  • Administration

  • Hourly and Seasonal

Job Description

The Group Rooms and Reservation Coordinator oversees the efficient operation of the reservations

department in selling of guest rooms to accommodate guest needs. This person will be responsible for

processing and handling group rooming lists and reservation requests, analyzing room inventory, and help

with staffing needs of the front desk. This position requires individuals with a keen attention to detail, a strong

dedication to customer service, and a positive and friendly attitude. 

Job Responsibilities

· Monitor and analyze rooms inventory and increase average rate

· Help with staffing needs at the front desk and train agents on the operations of the reservation

department

· Attend meetings to support business operations

· Calculate and prepare room pick-up reports

· Initiate and prepare reports as required

· Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other

accommodations, and client correspondence relating to reservations

· Support revenue management strategies

· Manage all aspects of reservations including: processing rooming lists, revisions, cancellations,

modifications in both Opera and ihotelier for both group and transient

· Manage all Courtesy and Social Room Blocks

· Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages,

taxes, routing special requests)

· Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in

compliance (rates, packages match what is contracted)

· Support FOM in management of all LNR accounts

· Build groups in iHotelier and manage interface between ihotelier and Opera on the group side

· Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close

inventory, balance room type inventory, etc.

· Communicates effectively with all team members

· Promotes Brand Culture

· All other duties as assigned by managemen

the job.

· Monitor and analyze rooms inventory and increase average rate

· Help with staffing needs at the front desk and train agents on the operations of the reservation

department

· Attend meetings to support business operations

· Calculate and prepare room pick-up reports

· Initiate and prepare reports as required

· Handle all reservations aspects of a group, monitor room block, rooming lists, VIP and other

accommodations, and client correspondence relating to reservations

· Support revenue management strategies

· Manage all aspects of reservations including: processing rooming lists, revisions, cancellations,

modifications in both Opera and ihotelier for both group and transient

· Manage all Courtesy and Social Room Blocks

· Complete group set up and all that entails (group summary sheet, rates, shoulder nights, packages,

taxes, routing special requests)

· Collaborate with CP and Sales regarding group contracts and resumes to ensure groups are set up in

compliance (rates, packages match what is contracted)

· Support FOM in management of all LNR accounts

· Build groups in iHotelier and manage interface between ihotelier and Opera on the group side

· Manage/ oversee hotel inventory and support FOM in sell out/ over sell situations- open/close

inventory, balance room type inventory, etc.

· Communicates effectively with all team members

· Promotes Brand Culture

· All other duties as assigned by management

Qualifications

1-3 years of relevant experience.

Education

High School Diploma

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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