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Director of Hotel Operations - Chauncey Conference Center

Princeton, NJ

  • General Management

  • Salaried

Job Description

The Director of Hotel Operations is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

Job Responsibilities

Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.

Directly oversee the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Housekeeping Services, Front Office, Laundry, Maintenance and Guest Services.

Lead the revenue management initiative to drive rooms revenue. Work with the sales team to ensure top line goals are met through upselling and last sell programs. Supervise and review cost and inventory controls.

Daily inspect what is expected, which includes: inspection of guest rooms, public access areas and outside grounds for cleanliness and appearance. Check in/out guests when needed and assist operations during peak periods.

Creates initiatives that encourage employee development, training and career growth within the Rooms Division.

Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.

Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.

Typical schedule is 5 days per week, likely Tuesdays through Saturdays, and available to work on a regular basis i 2 evenings a week to oversee the PM operation.

Perform any other job related duties as assigned.
 

Qualifications

  • At least five years’ experience in operations management in a related field 

  • Requires a bachelor's degree or equivalent experience 

  • High energy level that is communicated to the team and exhibits a proven track record for growing business. 

  • Outstanding interpersonal and communications skills (both verbal and written) 

  • Ability to lead in a diverse environment with a focus on client and guest service 

  • Candidates must be available to work nights, weekends, and holidays as needed. 

#FS-300

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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