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SR. Operations Manager Amtrak - L.A.

Los Angeles, CA

  • General Management

  • Salaried

Job Description

The Senior Operations Manager manages the day-to-day operations of the Satellite Commissary by effectively managing Warehouse Managers, Supervisors, Leads, Drivers and Warehouse Workers, and interfacing with Amtrak personnel.  As a senior leader in the operations function, the Senior Operations Manager implements and drives strategies to achieve Company and client objectives.

Job Responsibilities

  • Responsible for managing Warehouse Operations Managers and staff to ensure operational excellence in all warehouse/commissary areas including satellite area, efficient operations of warehouse inventory management system (WIMS) and related equipment; inventory is received and issued appropriately and efficiently and safely processed in accordance with all established business process compliance SOPs.                         
  • Coaches, trains, and develops warehouse managers and staff informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
  • Ensures compliance with Collective Bargaining Agreement, Disciplinary Guidelines/Work Rules and Attendance Policy.
  • Assists GM with problem solving, the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency.
  • Responsible for recruiting, hiring, training, coaching and counseling of Warehouse staff to provide ongoing support and development. Leverages leadership skills to set goals for front line teams and provides regular performance feedback utilizing all management resources available to include work-with observations.
  • Models, leads and inspires safety leadership, and all key initiatives relating to our core values, to create a positive Commissary work environment. Ensures 100% implementation of Aramark Safety Programs, State and Federal Regulations.
  • Monitors safety, physical security and operational metrics on a daily, weekly and monthly basis.

Long Description

  • Owns and fosters effective communication at all levels of the organization as well as liaison with client local operations councils and workgroups.
  • Helps prepare, develop and execute action plans on FDA, Business Process Compliance and Wage and Hour Audits.
  • Manages Warehouse Management and other Supervisory staff; oversees the development and administration of training and development programs.
  • Promotes employee  engagement  thru company recognition programs.
  • Assuring that all Company, Operating, Administrative and Business Conduct Policies, and normal business ethical standards, including client’s Code of Conduct, are closely followed by all employees within their Commissary.
  • Supports the accurate administration of the payroll, human resources, and operations reports as necessary and as directed by GM.
  • Manages the administration of the Collective Bargaining Agreement, shift and vacation bids.
  • Other duties assigned


  • At least 3-5 years of relevant experience leading an operations team.
  • Key experience in the following categories is an asset: customer service leadership, foodservice or route sales operations, performance management, training and development of front line managers/personnel.
  • Bachelor's degree preferred.
  • Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
  • Client interaction, communication, organization/time management, multi-tasking, detail-oriented, accuracy-driven and proficient computer skills are critical to success in this role.
  • The ability to work efficiently and independently is important as well.
  • Must have familiarity with inventory control procedures and experience handling perishable products
  • Industry background to include vending, food service, route distribution (e.g. uniform distribution or customer products), retail.
  • Must be able to work various shifts of a 24/7 operation.


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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