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JR IT Analyst - Georgetown University

Washington, DC

  • Corporate & Field Support

  • Hourly and Seasonal

Job Description

The Jr IT Analyst position will act as a liaison between project sponsors and end users to align technology organization goals with business and department-specific needs. They will collaborate with business users to assess and triage defects or needs for new features. They will also test all software and report changes to ensure optimal deliverables are handed off to users. Work situations vary and require development, analysis, and interpretation of data. The role will also provide technical support to end users, troubleshooting and resolving IT-related issues, and managing network and system administration tasks. This position will require a strong technical understanding of IT systems, applications, administration, and support.

Note: Employee referrals may be eligible for a $100 referral bonus after completion of 90-day probationary period.  

Job Responsibilities

  • •    Recognize, understand, and use cross-functional departmental knowledge to provide technical support to end users through phone, email, or remote assistance
    •    Troubleshooting hardware and software issues on desktops, laptops, and mobile devices
    •    Installing and configuring software applications and network equipment
    •    Performing system upgrades and maintenance tasks
    •    Managing user accounts and permissions on various IT systems
    •    Monitoring and maintaining network security and data protection measures
    •    Assisting with IT asset management and inventory tracking
    •    Collaborating with other IT team members on projects and initiatives
    •    Documenting IT processes and procedures for reference and training purposes
    •    Finding trends in historical data to predict future outcomes
    •    Attention to detail and employing resourcefulness to search and find insights on various trends and information
    •    Devising new approaches and recommending solutions to solve business needs and contribute to continuous process improvement
    •    Take initiative and work independently on assigned tasks and projects
    •    Support/Conducting meetings, user training, demos, and speak in front of an audience
    •    All other duties as assigne

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Relevant degree in computer science or related degree/ applicable certifications
•    0-2 years experience in related field
•    Advanced skills in MS Excel and PowerPoint.
•    Strong technical background in IT systems, applications, support, and administration
•    Strong organization skills and attention to detail
•    Must demonstrate strong problem solving skills, both analytical and conceptual.
•    Ability to translate raw data and analytical results into clear written and verbal communication to internal stakeholders
•    Ability to manager and prioritize multiple projects and initiatives of varying size and complexity, while meeting conflicting deadlines in a diverse challenging environment.
•    Strong communication skills: oral, written, and presentation, plus the ability to communicate with stakeholders at all levels of the company
•    Excellent customer service experience
•    Ability to work independently and part of a team

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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