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Customer Implementation Specialist - Avendra

Rockville, MD

  • Retail & Customer Service

  • Salaried

Job Description

The Customer Implementation Specialist is responsible for successful enrollment and concurrent implementation of assigned new customers, effectively monitoring onboarding milestones, troubleshooting issues, and coordinating internal and external efforts to ensure new customers receive timely training, engage with suppliers and successfully ramp up purchasing through Avendra’s programs. The Specialist  will act as the liaison between Business Development, Account Management, Field Support, Avendra suppliers and customer contacts.

Job Responsibilities

Primary Responsibilities:

  • Customer Relationship development – Cultivate client level relationships from business development through successful onboarding and transition to the Account Management team.
  • Monitoring onboarding progress – Track and manage assigned new sales client portfolios through onboarding milestones and spend ramp targets.
  • Identify and troubleshoot issues to completion, providing status updates to the client and Business Development team.
  • Solicit internal Avendra resources and/or external Supplier resources as needed to ensure process milestones are met.
  • Work to decrease cycle time.
  • Milestone & Goal Achievement – Ensure that implementations achieve milestones on time and meet or exceed spend ramp goals. 
  • Maintain accurate customer records in company database (namely eRM)

Secondary Responsibilities:

  • Enrollment processing for special exception onboarding and liaison for supplier engagement
  • Coordinate and conduct training calls for some properties, as needed.
  • Improvement Opportunity Identification – Identify potential opportunities for continuous improvement of communication templates, tools, training materials, brochures, reports, and related processes, etc.


Primary Competencies:
•    Planning and organization
•    Problem solving
•    Taking initiative
•    Results orientation
•    Effective written and oral communication
•    Relationship building


Other Duties.  Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.  Duties, responsibilities, and activities may change at any time with or without notice.


Work Environment. This job operates in an office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.


Role Requirements
•    Excellent communication and client management skills
•    Solid Project Management skills
•    Strong organizational skills and attention to detail 
•    Advanced skills in MS Office software especially PowerPoint, Word and Excel


Overnight Travel Requirements. Type: None


Years of Relevant Experience. 2-4 years of experience


Education Requirements.  BS/BA in relevant field or equivalent years’ experience


About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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