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Audio Visual Manager - NCED Hotel & Conference Center

Norman, OK

  • Retail & Customer Service

  • Salaried

Job Description

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State.

The AV Manager will be responsible for overseeing the overall coordination and maintenance of the audio visual services and IT systems.  To oversee daily operations, scheduling, and customer interactions for the AV and IT department, who provide technical assistance with AV equipment, first level computer support for guests, faculty and staff.  Maintain client relationships and manage assigned client project initiatives.  Ensure that all AV and computing priorities are met in an accurate and timely manner.

Aramark offers a wide array of comprehensive benefit programs and services. Aramark has designed its benefits to promote a culture of health and well-being,   and provides you with the plans, resources, and tools to help you Take Care of your Health, Family, Finances, and Future.

·Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)
·401(k) - Aramark match 50% of the first 6% of contributions
·Tuition Assistance Program
·15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

•    Daily - Ensure all classroom, meeting room, and break out room Audio Visual supplies and equipment and in working order and immediately report any malfunctions to appropriate parties.
•    Enforce and ensure that all policies and procedures are properly understood and followed.
•    Understands all pertinent aspects of hardware and software used at the center.
•    Attend all mandatory meetings.
•    Attend applicable training sessions as designated by the Leadership team.
•    Ensure proper functioning of information systems, including monitoring and maintenance
•    Troubleshoot issues
•    Coordinates technical production tasks related to the property 
•    Responds to the day-to-day technical duties associated with AV/IT
•    Perform basic maintenance and cleaning of all AV equipment.
•    Advise faculty on best practices for our AV environment and IT network systems; assist with the execution of their more intricate requests and modify presentations, etc. as required.
•    Analyze business needs; schedule staff accordingly, and coordinate daily team activity.
•    Maintain inventory of required supplies, and public area room stock levels, and place supply orders as needed within budgetary guidelines.
•    Assist with setting up and checking equipment prior to class starts.
•    Assist faculty, staff and guests with use of AV/IT and computers and software.
•    Consistently evaluate equipment and network systems and provide feedback to appropriate parties.  Recommend upgrades and equipment purchase options.
•    Monitor staff performance and behavior, and correct/praise as appropriate.
•    Make suggestions on future purchasing and necessary upgrades of equipment; remain current on industry trends.
•    Manage client relationship to include:  Program management, IT project distribution, product ordering and forecasting.
•    Manage internal systems both for ARAMARK and client.  Communicate updates and changes with Senior Team when appropriate
•    Use good judgment, common sense, and fairness in decisions with all team members
•    Maintain a high level of morale and cooperation.
•    Communicate all appropriate information to team leaders and managers via the established communication standards
•    Represent ARAMARK and the client in such a manner as to enhance their reputation
•    Evidence by personal example, the philosophy of work ethic, personal and professional development that leads to maximum satisfaction and performance of all assigned tasks
•    Follow and ensure that the business conduct policy is met
•    At management discretion assist other departments as needed with projects, assignments, classroom set-ups, box moves, Shipping & Receiving, etc
•    Performs all other duties as assigned


Minimum of one (1) year experience with conference/ hotel audio- visual environment. One (1) year experience in acoustical design applications. Must have knowledge of personal computers and software. Must have professional customer interaction skills. 



About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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