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General Manager of Concessions

Auburn, AL

  • General Management

  • Salaried

Job Description

As a General Manager of Concessions you will plan, manage, and guide all concession services for Auburn University Athletics.  Services include food service, facility support, custodial services and retail sales. Our General Managers are capable operations managers who lead a team of salaried and hourly team members to provide excellent service to our clients. With knowledge of the client’s business, positive relationship-building skills, financial savvy, and a focus on safety, our team makes a difference every day. 

Job Responsibilities

Leadership: Lead, mentor, engage and develop teams to maximize their contributions. Manage salaried staff to ensure the hourly staff, contingent labor, supporting campus managers (when available) and non profit group's successful execution of concessions events to include stand-set up (up to 68 stands during football season), completion of all venue preparation tasks. On occasion, multi-venue events could occur simultaneously. Ensure safety and sanitation standards in all operations. Manage performance of director report team to include salaried and hourly employees. Responsible for overall execution of sporting events. 

Client Relationship: Develop and maintain effective client and customer rapport. Maintain a clear understanding of the clients needs and how to deliver client requests in a timely fashion. Attend all client related meetings to discuss execution of concessions events and upcoming event schedule.   Approximately 40% of time spent interfacing with the client (Auburn University Athletics Executive Leadership) through in-person meetings.

Vendor Management: Develop and maintain a productive relationship with all applicable vendors to ensure all event day operations are successful. This includes vendors for product, service, contingent labor, NPO groups and subcontracted food service and alcohol.

Financial Performance: Adopt Aramark process and systems. Responsible for commission payouts to non-profit groups, managing concession P&L to include the roll-out of alcohol sales in Jordan-Hare stadium. 

Productivity: Implement and maintain Aramark agenda for both labor and food initiatives. Directly manage salaried staff to ensure event set up and all applicable concession venue/product roll-outs are successful. 

Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.

Culinary: Understanding temperature logs, food waste, and food safety.

Inventory Management:  Adhere to all Aramark Accounting and Inventory policies. Ability to work alongside management team to reconcile vast amounts of inventory every week in multiple venues and storage warehouses.

 

 

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Proven ability to lead other managers to include director level employees
  • Experience in reconciling inventory, ability to use inventory analysis when making product purchases
  • Experience in learning robust software systems 
  • Experience in effectively managing employee performance to include coaching employees into high performers or executing disciplinary action when necessary 
  • 3+ years leading concessions/sports facility management OR similar role

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

 

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About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

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