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Director of Premium - SAP Center

San Jose, CA

  • Food Service

  • Salaried

Job Description

The Director of Premium Services, SAP Center, is responsible for planning and leading the entire premium & catering operation at the account. The Director of Premium will be responsible for the Premium & Catering teams, planning, and completing catering orders, Suites orders and special events. Additionally, this role will be responsible for the budgets and financial goals of the department. 


COMPENSATION:The salary range for this position ranges from $90,000 to $120,000  depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if applicable to the position).This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. 


If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.


Job Responsibilities

•    Coordinate total catering operations to include duties such as executing Event day/Game day Premium Services operations, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration 

•    Maintain the Department structure through execution of daily, weekly and monthly meetings pertinent to all operational aspects of the Premium Services, including but not limited to Event/Game day meeting, event order meetings, catering meetings, Suite order meetings, schedule review, POS provider meetings, et al. 

•    Drive the and maintain Client relationship through weekly meetings and collaborative proactive communication 

•    Support, groom and mentor the team to advance company’s talent development efforts 

•    Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations 

•    Develop and implement catering solutions to meet customers’ needs 

•    Develop and maintain effective client and customer rapport 

•    Establish and implement service and presentation standards for all Premium Services operations, implement processes to ensure compliance and consistency 

•    Implement new services to support base business growth and client retentions 

•    Stay ahead of and advise clients, customers and staff on current catering trends and products 

•    Facilitate the delivery of prepared food built from banquet event orders 

•    Participate in event processing and negotiations of contracts and assist clients in planning special events 

•    Train and lead catering employees to ensure catering standards are followed 

•    Responsible for setting and delivering sales, food, and labor targets 

•    Responsible for execution of catering events of varied size and scope including staffing and management 

•    Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables 

•    Ensure compliance with all food, occupational and environmental safety policies 

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 



•    Requires at least 4 years of experience 
•    Requires at least 1-3 years of experience in a management role 
•    Previous experience in events and catering required 
•   Bachelor’s degree or equivalent experience required 
•    Strong communication skills 
•    Available to work event-based hours 
•    Complete Food Handlers and Alcohol Service Certifications as required 



About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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