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Retail Director - San Jose Sharks

San Jose, CA

  • Retail & Customer Service

  • Salaried

Job Description

The Retail Director is responsible for leading the retail business at the SAP Center, TechCU Arena and Sharks Ice locations, special events, and ecommerce. Including day-to-day and event operational oversight, P&L responsibility, creating and implementing growth strategies, business analytics, as well as client and vendor relations.


COMPENSATION: The salary range for this position ranges from $110,000 to $130,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

  • Collaborate with client from multiple levels and departments to ensure brand integrity and development of retail program to spur growth. In addition, working with our management team to develop and execute retail plans.
  • Involvement in client relations, including product presentation, sales recaps, and future development plans. Supports positive vendor relationships.
  • This position oversees the retail management team including specialized manager in areas including, but not limited to; warehouse, e-commerce, product procurement as well as store and venue operations to ensure synergy and operational growth.
  • Responsible for leading retail business at multiple locations including operations, product selection and client relations for the business and special events.
  • Supervise the management of labor and mentoring of managers and associates.
  • Oversight of product selection and development from inception to delivery, recommending purchases and inventory levels based on consumer and market trends, sales strategies and financial goals as defined for each category and outlet.
  • Utilizes reporting tools to review inventory, sales, and status of each item in assigned merchandise categories.
  • Is aware of and communicates potential discounts, special pricings, inventory concerns and other issues impacting business.
  • Work with HR department to hire staff, ensure proper staffing for events, staying within payroll budget.
  • Oversees development and training of customer service programs and product knowledge.


  • Candidates must possess a minimum of 7 years of retail management experience, including client relations and P&L responsibility.
  • Bachelor’s degree in business, sports management, or related field preferred.
  • Professional sports retail industry experience.
  • Highly proficient in Microsoft Office Suite.
  • Highly organized, confident, and an excellent communicator.
  • Excellent interpersonal, communication, and analytical skills.
  • Available to work a flexible, event-based schedule that includes evenings and weekends.
  • Willing to work hands on with Aramark management team and staff.



About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on FacebookInstagram and Twitter.

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