Director of Hotel Operations - U of M Ross School of Business

Job Description

We are in the University of Michigan’s Central Campus which makes for a fun, energetic, and exciting atmosphere to work in. We (Aramark) service thousands of students, faculty, and staff daily at our onsite Starbucks, Seigle Café, Och Fitness Center and Private Hotel (ELCC) locations. The hotel has 104 guest rooms which is available to the MBA Program Students, Executive Education Program Students, Alumni, Parents of Students and School Affiliates only. We have an Executive Dining Room at the lower level of the Hotel in which Aramark’s Award winning, Certified Executive Chefs, Cooks and Wait Staff provides excellent food service that enrich and nourish the lives of every guest creating memorable moments of their dining experience.

The Director of Hotel Operations is responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels. 

Job Responsibilities

• Maintain and follow all wage & hour compliance for local employees 
• Conduct all required new hire paperwork and maintain employee files for employees on-site 
• Coordinate payroll functions and check distribution. 
• Assist leadership on special projects 
• Develops and maintains client relationships to grow base business and improve retention of account base. 
• Accountable for business reviews and key interactions with key clients within the local market. 
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business. 
• Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development. 
• Optimize core processes and positively influence client relationships and business opportunities. 
• Owns and fosters effective communication at all levels of the organization. 
• Ensures daily operations are maintained as scheduled. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.  

Qualifications

• At least five years’ experience in operations management in a related field 

• Requires a bachelor's degree or equivalent experience 

• High energy level that is communicated to the team and exhibits a proven track record for growing business. 

• Outstanding interpersonal and communications skills (both verbal and written) 

• Ability to lead in a diverse environment with a focus on client and guest service 

• Candidates must be available to work nights, weekends, and holidays as needed. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.